December 2023 by Adam Willsher
Just had a wonderful experience with the staff at my local pharmacy. First impressions are 10/10 because they treated me like a person, with a firm but fair understanding, so I?ll definitely be back for any further medication needs! Thanks again for putting the customer first, much appreciated from my partner and I
November 2023 by Richard Maunder
Helpful staff and a GOOD place to stop at to pick up your meds and other you need. I was forced to use this place after I was let down very badly in Poulner where I live and was left with NO meds for four weeks due to a problem they would tell no one about and even abused sick old people when they asked what was going on in Poulner which is disgusting. I was told about this place by my Father as they looked after my Mother VERY WELL before she died of cancer in 2013. So I started using this place for picking up my meds I am forced to take so I can work and they have been VERY GOOD so far with NO problems and ALWAYS ready each time I have turned up for them. There is some parking here and apart from one fool (not staff) blasting his horn at me for NO reason apart from wanting me to move my car before I was even able to enter the store. Just so he could take my parking space. It's a bit of a drive from Poulner so I am using more fuel but I have always had my meds on time so I am well for work.Thank you.
September 2023 by John Jones
Very helpful staff
June 2023 by Robert Anscombe
Covid jab centre
December 2022 by Sean
Great local chemist, very helpful staff, get your prescriptions, plus a good selection of products, gifts, wash bags, cards and much more.
October 2022 by Phil Weaving
Well organised and super efficient COVID vaccination session. We Booked via NH$ website, arrived 25 minutes early, were 5th in the queue and were out of there within 15 minutes.
October 2022 by TRACEY GALE
A Brief visit, took mum for her Covid Booster + extra treat for mum.. they offered her a flu jab whilst there, we took this opportunity & mum got it done- double whammy... on this day Boosters were all they were doing. Very pleasant, very well organised & all done in the blink of an eye...
August 2022 by C H
Polite, friendly staff but products are so over priced. Just bought something that cost £11.65 and I now realise it's only £9 in all the supermarkets! Ouch.. what a rip off!
July 2021 by Miche Lowey
They are doing the vaccination , very organised really friendly staff. Think it's the smallest highstreet in England
March 2021 by Julie House
We are extremely disappointed and upset with a customer service experience that we have experienced at Bretts Pharmacy in Ashley Heath today. Until today, we have never had any cause for complaint. My daughter called in to collect medication for a vulnerable friend this morning (Friday 17/4/20) and also place a prescription request for herself. She was spoken to by one of the assistants in a disrespectful and extremely rude manner. They couldn?t locate my daughter?s details in the system - even though my husband managed to collect a prescription for my daughter before! She was also asked what the medication was for and became quite embarrassed at having to say what it was for in front of other customers, no discretionary approach whatsoever! Whilst we appreciate these are unprecedented and stressful times, there is absolutely no excuse for this appalling attitude towards customers. My daughter was extremely upset when she returned to the car, so I decided to go and enquire what had happened. I asked calmly and politely (unlike the altercation my daughter had just endured) whether my daughter had done something to deserve being spoken to in such a disgusting way. The lady I spoke to treated my complaint in a flippant manner. She went to ask a colleague what had happened (the lady who spoke to my daughter) and she denied all knowledge. There were several other witnesses to this and the gentleman and his wife who were stood behind my daughter in the queue shook their heads in disgust, when my daughter looked round to them for moral support. I highly suggest a review of the companies customer service standards to ensure others do not suffer this abhorrent behaviour in future and we will take our business elsewhere from now on.
September 2020 by Caroline Smith
Always very kind and helpful - nothing seems too much trouble
March 2020 by Lu Chris Jennings
When I couldn't get to collect my script it was delivered to my door. Absolute service! Thank you Bretts.
