March 2024 by Ian Harris
Great stay limited parking which did cost 8 pound or so. Room and hotel was well kept. Found the bed for me was a little hard but other than that I?d happily stay
March 2024 by Samia B
Thought I'd have a week en away and I didn't regret it. The hotel is lovely, cosy and relaxing and the staff very friendly and helpful, we stayed in the lodge, the room was good size but a bit wobbly, the floors are creaky, but overall good. Room service is every day and you can contact the staff members via a WhatsApp app which I found very handy. The Spa facilities are amazing, there is a pool, a sauna, a steam room and a jacuzzi that anyone that staying in the hotel can use for free, there are also a range of treatments available. The breakfast was good there was a range of different options. We also had one of the best sandwich. I would recommend it to anyone and I would definitely go back
March 2024 by Al Cory
Great place!
March 2024 by Hannah Benjamin
Fantastic night here for my birthday booked as a surprise by my boyfriend. We had 2 amazing meals in the restaurant and a lovely massage in the spa. We used the pool too which was lovely. We couldn?t fault the staff or service we received. Highly recommend this
March 2024 by roxy doodles
Lovely to walk into a room that is exactly what the write up was sayingFabulousRooms: Beautiful rooms with attention to detailWalkability: Lovely walk to the sea frontFood & drinks: One word delicious
March 2024 by Navneet UBEROI
The place where you can unwind and be comfortable. Also having the jacuzzi is a bonus and other amenities which will also make you feel relaxed.Rooms: Nice spacious rooms clean and fresh
March 2024 by Simon Bridges
A really enjoyable stay for the price and great value for money.We really enjoyed the spa and all its facilities.The rooms are clean and well presented.Would recommend to anyone looking for a pleasant weekend stay.
March 2024 by SHARON ELLIS
Great location for Bournemouth Town and beach.Car park is an issue. Doesn't appear to be as many parked spaces as rooms, never mind for staff and gym members.Old and faded lines are painted over even older lines, in different directions, so not possible to know where to park for the best.Some spaces have a small wall in so cannot open the door once parked.Staff were all happy/friendly/helpful but Tom particularly deserves a huge thank you. Medical issue approx 6pm. He helped so much, looking up medical help, late night pharmacies, calling to check they were open, definitely went above and beyond, he eased anxiety which we were ever so grateful for.Room and public areas are tired in terms of decor.Room was acceptable but very small.Bathroom was not clean. Mould/marks/limescale.Sticky sides and dusty furniture.Shampoo had run out. Asked for me. Was left 4 bars of soap.Spa and pool area nice and well kept although ceilings need attention.To be honest it is overpriced.
March 2024 by alocin duvee
The spa itself was busy but okay, the massage was good.However, the afternoon tea was disappointing.Only three fingers of sandwich each, and the cakes were bitter and stale. One slice of coffee and forest fruit each and a shot glass of whipped cream. The cakes should have been better as it was an afternoon tea so a bit of a shame.We did get two scones which were nice, butI probably wouldn't go back because of the cakes.We did have a juice and a prosecco but the cakes really needed to be better.
March 2024 by Phoebe Carp
Amazing hotel and spa!! It?s the second time we have stayed it purely because of how lovely the staff were! I had a facial from Hannah and I couldn?t recommend enough! Skin feels lovely and fresh! The staff really make this hotel! And I?ll gladly recommend again! ?
March 2024 by Linda Stritch
My family and I have had the best few days staying in the hotel for our Sons weddingALL of the staff worked very hard to make sure we had a wonderful day . The staff are friendly and the hotel was spotlessly clean .we had first class food . Hospitality is well organised .I would thouroughly recommend it as a wedding venue or just a stay . It has a lovely clean Spa
February 2024 by Frida Electra
Very cozy hotel. Decent breakfasts, very careful stuff, sauna was amazing, location is perfect, beds are very comfy! Rooms need to be renovated, otherwise all great!
February 2024 by bryan
Dirty and ready for renovation.- every table, chair or other surface has dust on it- carpet is very dirty like whole hotel- room was not vaccumed once in a week- bed linen had stains, carpet also- sometimes small towels missing in bathroom, sometimes large towels- so many damaged walls and things- fitness room is full of rust- fitness room have a huge water damage. looks older- sauna is out of order- no water tube in steam batch. so you sit in other peoples sweat
February 2024 by Keith Geary-Greaves
Loved it nice and friendly very close to everything
February 2024 by Sian McKenna
Extremely disappointed that the 'Bluewater Spa' won't give me any extension on a gift voucher for a spa day that I received from a friend, following my divorce.I lost the gift voucher and have only just found it, but it ran out this week. This week is half term so I am looking after my children.The team just simply said they don't extend vouchers.Such a shame, given I could have done with the spa day. They could have easily just extended it by a week.Left a very sour taste in my mouth now, regarding this hotel!
