November 2023 by Jason Richards
Very friendly and efficient service from all members of staff. Actually looking forward to going back for my next eye test. Keep up the good work. :-)
November 2023 by Pa7 Shury
Came for a mecs test, staff were all friendly and helpful and I was referred straight away to Bournemouth eye hosp
October 2023 by Mystic Blue
I had an appointment at boots opticians recently and it went so smoothly and had the best service. They were very clear thorough with the eye assessment and spent as much time with me as I needed to look through and pick up glasses. I look forward to coming again!!!
October 2023 by D alz
I just wanted to say how much of a great experience I had in Boots opticians Wallisdown last week. I felt very taken care of and I felt like I had a great and in-depth examination. After which I needed glasses, I felt the pricing was clear and transparent.
October 2023 by margaret forrest
Early on Monday morning Oct 2nd, I called my Optician. I needed a simple answer from the optician, to my query and explained it to the receptionist. She assured me that she would call me back that day. She didn't. I called the next morning, complained that no-one returned my call on Monday and spoke to a different receptionist, again I was assured that she would call me back 'shortly'. She also didn't call me. I am aware that they can have busy times, I worked as a doctor's receptionist in a busy surgery, but come on, I would never have been so disrespectful to our patients. Do I have to go through all of the staff before someone will have the decency to return my call and answer my question regarding my cataract surgery.
July 2023 by Amanda Perez
I have visited boots opticians several times this month with my daughter for eye check contact check, purchasing glasses and contact lenses. Customer service was to a very high standard, we were seen by Chris, Amy Broghan and Sonia they all had lots of time for any questions very friendly. Amy helped my daughter choose some really nice glasses. Actually looking forward to my own eye test in a couple of months. Thank you guys.
June 2023 by Lilz
I had my eyes tested recently and gotten two pairs of glasses from this boots opticians and I have to honestly say that it was the best experience I?ve had at any opticians. The service was so good and staff were so helpful and attentive.I had done my pre-checks before going into testing room to have my eyes tested and the optical consultant Amy was very welcoming and polite. She explained everything when using the machines and didn?t skip out on anything.When doing my eye test with the optician, he was very clear, polite and reassuring. Sofiane was very thorough and also checked on a worry I had regarding my eyes and reassured me that everything was okay.Even when it came to picking out glasses, everyone working there was super helpful. I?m very picky with what glasses I want and usually spend a while going through many pairs, but the staff Barzi, Sonia and Vanessa, were very patient with me and gave me help and advice on each pair I tried on, until I found my perfect 2 pairs.I?ve been to many opticians in the past because I?ve always needed glasses, but this boots opticians is the best! Highly recommend if you want a good service, helpful staff and a thorough eye check.
June 2023 by Richard Hansen
I bought a pair of bifocal glasses two months ago and visited Wallisdown Road branch again last month, for an adjustment and a quick question. The young lady who attended me needs a serious training for customer service skills and general manners.First of all, she doesn't have any idea of saying "please" to the customers. "Sit here", "Wait here", "Show me" - is she a teacher or something...?Also, "Thank you" is not in her vocabulary list. "No worries" - I'm not "worried" and hate hearing this.I never had bifocal glasses before, so, I needed a quick advice about how to deal with the middle range distance (with glasses on, it looks blur). Then, her answer was "Buy another pair. The pair you bought is a cheap one and we can't do anything about it. Look at this (showing me the pictures on her computer screen). This cheap one is the one you bought. This pair is really cheap so it would be the best to buy another one" - she kept repeating "cheap cheap cheap cheap" so many times. She could have said that without saying that! For example, "We could have provided you with a better quality of view if you had gone for this higher range but unfortunately, the one you have bought isn't in this category". By the way, I don't think the price I have paid for a pair of glasses is not "cheap"!After all, I have worked out myself how to deal with the middle range distance (just take the glasses off! - LOL!) so it's no longer a problem but that young lady is so ill mannered and doesn't know how to speak to customers. She needs a serious training.
March 2023 by Jean Elsworth
I have been going to this opticians for about twelve years my eyes are very bad just had to have new glasses maybe a bit more expensive than some but I know I am going to be well looked after
January 2023 by Roger Irving
Second eye test at this place, just as fantastic as the first. Sofiane was very welcoming and got me through the initial examination without issue, Brogan was very efficient in testing my eyes and updating my prescription and Barzi was very helpful with arranging a new pair of glasses for me. The whole team made sure to make note of any concerns I had with my eye health. Definitely a great service and would highly recommend!
January 2023 by Alex Stock
Vanessa,Sonia and Megan helped me pick out some glasses and sorted a really good deal. Staff are super friendly and so helpful
January 2023 by Adam Moore
Had my 1st ever appointment here this morning. All the staff were so helpful.Will defo stick to Boots Opticians.
November 2022 by Alexander Shaw
Where do I begin? The team at Boots opticians Wallisdown are by far the best opticians I?ve ever gone to. They are kind, supportive in difficult circumstances (contact lens consultation) and are just genuinely nice good people!On my visit, I dealt with Brogan, Vanessa and Sofiane who made the visit and experience so stress free and easy and were really informative and thorough helping me with a range of services.I highly recommend this opticians over any in the Bournemouth area.
October 2022 by Joanne Street
I have been to previous opticians before and have never had my gasses adjusted properly. I came into boots and Chris and Vanessa were happy to help me with a smile. Many thanks!
October 2022 by Paula Constant
I had great pleasure today going to Boots options in Wallisdown Bournemouth. I was greated with a smile and promptly seen. The first person I saw was Sonia and she was very pleasant andhelpful. I then went in to see Sofianne who was so friendly and thorough. Last person I saw was a delightful young lad called Chris who was amazing and very helpful. I would highly recommend anyone wishing to have a thoroughly brilliant eye check. Thank you to you all.Paula.
