August 2023 by Google user
Really unhelpful. A direct debit was charged in an incorrect way on my account, asked them to step over but instead they asked me to use the App and do it online. I've been waiting for an agent for over 2 hours without success. I cannot wait the whole day. The idea of going to the branch was to sort it out, not to delay it any further. I've read from different comments about the staff shortage? Maybe that's a good point to look at. Update 5 PM : Waiting time is now 4 hours and got a message every 5 minutes saying \\\"Sorry about the delay in responding to you, we are working to get our service back to normal as soon as possible. If you still need help please respond yes to this message, if not please respond no. Thank you.\\\"
June 2023 by Darren Symes
Roomy branch, could do with more seats if branch was very busy
April 2023 by Dean Smith
One person serving , 3 people doing nothing, trust me you will wait a long time ! Go to another branch
February 2023 by Behrooz Nazemi
The best
February 2023 by Khalat Khalil
Worst customer service I ever see the old lady July was so rude
January 2022 by Sumit Pariyar
Verry unhelpful staff. So disappointed.
January 2022 by S K
ABSOLUTELY APPALLING CUSTOMER SERVICE at this branch! If I could give 0 stars I would! My wife and I requested 6 month's worth of bank statements from personal and business accounts that had been closed earlier in the year. The lady we spoke to clearly had no interest whatsoever to help us and managed to conjure up the most ludicrous excuses as to way it was 'impossible' for them to print off our statements.From saying it couldn't be done, then saying 'issues with a different system' to us having to call their customer services, and also telling us they would charge us to print off statements for accounts we no longer had access to online!I have worked in financial services for many years and I would never have dared speak to customers like this.The kicker is that we then visited the Bournemouth branch straight after our terrible experience at Winton and they were very happy to help and were able to provide us with all the statements we needed, no issues at all, free of charge no less. I cannot praise the Bournemouth Branch Manager and his team highly enough!AVOID WINTON AT ALL COSTS! The staff we dealt with need extensive customer service training and a lot more humility!
July 2021 by willsioux
Excellent .. very helpful staff
July 2021 by TERENCE Kitcher
Very helpful and polite staff
July 2021 by S ?That Vegan Bloke? K
ABSOLUTELY APPALLING CUSTOMER SERVICE at this branch! If I could give 0 stars I would! My wife and I requested 6 month's worth of bank statements from personal and business accounts that had been closed earlier in the year. The lady we spoke to clearly had no interest whatsoever to help us and managed to conjure up the most ludicrous excuses as to way it was 'impossible' for them to print off our statements.From saying it couldn't be done, then saying 'issues with a different system' to us having to call their customer services, and also telling us they would charge us to print off statements for accounts we no longer had access to online!I have worked in financial services for many years and I would never have dared speak to customers like this.The kicker is that we then visited the Bournemouth branch straight after our terrible experience at Winton and they were very happy to help and were able to provide us with all the statements we needed, no issues at all, free of charge no less. I cannot praise the Bournemouth Branch Manager and his team highly enough!AVOID WINTON AT ALL COSTS! The staff we dealt with need extensive customer service training and a lot more humility!
July 2021 by Chiswick Gooner
Lloyds Bank has gone to the dogs. What use is a bank that closes at 2pm? I make the effort to go there at lunchtime and they are queuing out on the pavement. Then I go in and find that the paying in machine is broken. I give up.
July 2021 by Chris Barnes
Helpful and knowledgeable staff. Pleasant and polite. Good customer service
September 2020 by Evghenii iacovet
Good bank, nice staff
May 2019 by Fran Garcia Fuentes
Very unhelpful staff. Not willing to do their job and asking you to call numbers on the website to get solutions.
November 2018 by Steve Harty
Modern friendly efficient can't fault it
