November 2023 by Roger Elsworthy
Hi i'm in the p h 1 3ep And the postman you employed is name is Matt.But it is credit to You all I wish more like this one. Hope you can hand this over to customer service thank you
September 2023 by Alyssa Ballenger
Super unhelpful when their carriers failed to deliver a package two days in a row. Did not knock and left a slip saying I was not home when I in fact was. Said there was nothing they could do and that I had to wait until the next day to get it. I couldn't take off another day of work for a package so I am still stuck without my package when it was their failed delivery. Unwilling to help in any way even when it was their fault.
September 2023 by Nicola Price
Hours were changed 10th July... it's 16th September, why are they still showing incorrectly online!? Sort it out FFS
September 2023 by pete fielding
Check the opening times as they may have changed since you last went. Very helpful and friendly man at the counter.
August 2023 by Carmelo Rossitto
I visited this delivery office a few years ago because I needed some information about a delivery. I had to join a long queue, which was due to coronavirus restrictions. The employees were kind and helpful although they were not able to help me.
August 2023 by Gary Cozins
I had problems purchasing an online 48 tracked label so Elliot went out if his way to help and solve the issues that we eventually both faced.Thank you for your help
August 2023 by Goldi Locksmith
Really helpful. I rely heavily on this for work, as I?m always at work when signed for parcels arrive.
July 2023 by Mason Emberton
IDS have lost their way, which is shown by their complete mismanagement of RMG, GLS, Parcelforce, and all its staff.
July 2023 by thomas burke
Not updated their hours. Only open 6hrs/day, 4 days/week! Wasted trip.Who even needs mail more than once a week? Evri aren't great but they charge enough that they're not mostly the supplier of adverts and their collection points are mostly open.When they privatised Royal Mail, they didn't privatise it enough. Wouldn't happen to a money making business.
July 2023 by Thomas Pekar
My parcel arrived there, I went there to pick up, they said it's not there, even though I showed the email notification. They sent me to the Lansdown to the collection point. They showed me there (they took the effort to type in the tracking number, not like the other lady in the PO) and it showed exactly that is there. So I walked back and forced them to look around. Under 1 minute they found it. They couldn't even provide me the correct phone number to royal mail, so I gave it to them. Next time please type in my tracking number and check in the system before you say that you don't remember any royal mail parcel from this week.
July 2023 by Barry Gribble
Service has improved dramatically over lat 18 months. Very helpful and efficient
March 2023 by Terri Joy
Can be busy, but the staff try to get things done quickly and are always friendly and helpful.
March 2023 by Sharon Wyatt
Great sorting office, shame it closes early on Mondays, nice staff, easy parking
March 2023 by Vista Media
Best place to collect your parcels they can't deliver.Limited parking.Don't forget the card they left you and your ID.
March 2023 by Mark M
OK but push the red cards as trained through the letter box not leave in letterbox , only happens when regular postie not on , and look at correct door bells and numbers as Been in twice when card left in letterbox and not rang correct doorbell with biggest number on it , everyone else does it fine
