March 2024 by Alice Scott
got my nieces great presents with the help of the staff :))
February 2024 by Mattia Sitaglia
I just wanted to take a moment to commend Sarah for her exceptional customer service. As a new family with a baby, we were feeling a bit overwhelmed with all the options for pushchairs and car seats, but Sarah went above and beyond to provide us with thorough explanations and guidance. Her patience, knowledge, and genuine care made our shopping experience enjoyable and stress-free. Thank you, Sarah, for your outstanding support!
December 2023 by john eric hamerston
Some toys in very very small print say the picture says not all parts are not included so bye extra So kids when opening are disappointed
September 2023 by Steve Cannings
Considering the inflated prices you'd expect to be paying for customer service and it being an easy experience.This is just painful. More expensive and longer. Use Amazon.
August 2023 by Ciyona Padua
Large collection.. all varieties of toys.
April 2023 by Daniel
Best toy shop in the area, has just about anything you are likely to want.
March 2023 by Paul Andersen
No one ever answered there phone I been trying for 2 hr
December 2022 by Hannah Brown
Helpful staff and so much choice! I saw so many Christmas present ideas just by wandering round the store! Really helped with thinking of gifts for my son!
December 2022 by Fortnite Battle Royale Moments
Really poor service by lady with pink hair and guy and entrance is unpolite
November 2022 by Samantha Kerr
Went to Smyths Weds 2nd Nov in the eve so my 12yr old son could choose a bike for his birthday. It was quiet in the store. He chose one and we paid the £10 to get it built. We were told it would get built the Thurs, we'd get a call when it was done on Thurs Eve, and we could collect it Friday. I can't fault the shop floor member that helped us or the one on the main desk who were both very friendly and helpful, however the after care not so much! We got no call Thursday, we got no call Friday so we started to call them...over and over again, from the morning till the evening, no one answered. Today (sat 5th Nov) my husband started the calls again but again no answer so he gave up by 11am and just went down there. He asked to see a manager. Whilst speaking to the manager, my husband called the store phone which was sat on the main desk and was ignored. My husband queried if anyone answers that, manager replies "no its been busy" ... we've been trying since Friday morning... "Sorry about that" As it turned out the bike was ready and as an apology we got the £10 to build it refunded! Now I know Smyths have their busy periods but they also have their quieter periods especially in the evenings. We were no less of a customer than the ones currently in the store, only difference is we'd spent almost £200 on a bike we left with Symths and had an eager 12yr old at home waiting for the phone call his bike was ready which never happened!For ref this was the Bournemouth Smyths Store on Mallard Road.
October 2022 by Zoe Reynolds
Just bought a watch for Grandsons birthday, served by Amy who was rude, impatient and definitely needs some Customer service training !
October 2022 by Philip Miles
Smyths has gone down in my estimation, I collect funko pop figures and I like to try and get the rare chase one's, and I have now found out that I won't be able to find them there as the staff take them before they get on sale robbing the customers of being able to get them.
August 2022 by Omar Oukil
Just want to give Liam at mallard road store a good review. Liam was very helpful kind to my son who struggling to sign in on his Nintendo switch and Liam was helping and he was very patient. Simply he was a real gentleman. Thank you Liam and keep up the good work ???
August 2022 by Monty Burns
Served by two ladies who I thought were rather rude and blunt
June 2022 by Dave Ward
Assistant very helpfull found everything we wanted within 10 mins
