December 2023 by Alexandre Michi
Worst experience ever.Received a gift from friends bought in sportdirect. The shoe size was 44 but I wear 45. Went to the shop to request an exchange to a 45. The store manager said that they cannot order it if they don?t have it in stock and I need to order online. They guarantied that the size is true to a 45 and it is in fact also written on the website. The online order makes you pay for delivery 5£ no free option to be pick up in store for free.I received a 45 shoe as ordered but impossible to fit in. Very small, not true to fitting size at all!I complained to costumer service and request at least a free return but I was told that I got what I ordered so even if my 45 foot doesn?t fit in their 45.3! shoe then it?s my problem and I should pay 5£ to send it back.Basically lost 10£ for a gift! And end up with nothing but a credit store money which I will spend and never order from them again. Worst experience in any outlet I had so far. Stay away from sport direct online orders if you are unsure about a product. It will cost you otherwise. Terrible service.
December 2023 by Claire Gover
Shocking customer service. Went in at 9:15am to get trainers for my daughter. Asked for a foot measurement and service. Waited 30 minutes and not one member of staff came to help, after asking twice in that time. Second time this has happened, definitely won?t be shopping in here anymore. There were only 2 other people in the entire shop!
October 2023 by Ivana Dokoza
Has many things on sale.
August 2023 by Jacob L.
Store Location change - near River Island and Primark up the highstreet!!!Visited today and left feeling very frustrated. Wife accidentally spilt some water on the floor (these things happen) and she was greeted by a very rude employee. She was middle aged, has tattoos and brown hair... Also very rude to me about the way I put clothes back on the rack (I think anything would have got on her nerves to be honest).The lady gave the worst customer service I have come across in my life and that's saying something. I hope the manager reads this and encourages better customer service in the future....Rant over.A different lady with blonde hair (served at the downstairs tills) was polite, friendly and helpful. Definitely recommend going to her!
May 2023 by Owolabi Quadri Dipo
Nice value for money
February 2023 by Kathleen Evans
You can find most things here and at reasonable prices
October 2022 by Kitty C
Staff were friendly enough but obviously being a busy store it's difficult to give customers much individual attention. Good value for money.
October 2022 by Darius Slomka
This shop offers quite a big choice of footware. Today I found there an item I've spotted on their website some time ago.A helpful staff member brought from the stock-room the one I requested in my size. Quick & good service - that's what I like....Not like in their branch in Boscombe's shopping centre where I went to on the same day.First of all: there was no staff on the shop-floor, so I had to ask for help by the till. But even then the employee wasn't very helpful at all. He didn't check for me if the item is in stock here nor if they have it in other branches. Basically I had to search for it by myself.Will I shop there again? Nope. A place to avoid.
October 2022 by Kitt C
Staff were friendly enough but obviously being a busy store it's difficult to give customers much individual attention. Good value for money.
July 2022 by Steve Price
Nice an uncrowded on a black Friday morning as well, bought an all weather jacket for fair price and the staff at the till were friendly and helpful
July 2022 by Dler Ibrahim
Frasers Group plc (formerly known as Sports Direct International plc) is a British retail and intellectual property group, named after its ownership of the department store chain House of Fraser. The company is best known for trading predominantly under the Sports Direct brand which operates both physical outlets and online.Other retailers owned by the company include Jack Wills, GAME, Flannels, USC, Lillywhites and Evans Cycles. The company owns numerous intellectual property, including the brands Everlast, Lonsdale, Slazenger and No Fear.The group also expanded into operating fitness clubs, launching the Everlast Fitness Club chain in 2020.
July 2022 by Amar Khopade
Too hot, no air conditioner inside, no windows, no natural light and air. Felt really suffocated....but great collection.
July 2022 by Débora Cristina Campestrini Diel
A bit too small and cramped but a good place to buy shoes.
July 2022 by Ronnie Biro
Lovely girl help me , thank you nice experience ?
June 2022 by Vincent George
Most of the people working here are either dumbs or treat people according to color of their skin. I was in Ringwood Road retail park store with my kid. I asked a girl if she can help find the right shoe size. I was told to waiit as she was busy with other coustemer, so I waited and waited and waited even tried finding other staff members. A lot of them passed us and never bothered to ask us if we were served. So I went to find this girl and guess what she was busy chattig with another girl doinig nothing and not serving any customer. They finally did not have the size I wanted and was a total waste of my time.If you are going to sports direct and are person of colored skin, don't be surprised if get ignored or find nodboy to help you.
