December 2023 by Chantal Baxendale
The person who greeted us and showed us to our table was super unfriendly/unwelcoming. The waiter took about 20 minutes to get us some drinks. Our cutlery on the table was dirty, we had to swap it with another table. The glasses that we were given were dirty, again replacements were sent. Our food arrived, some again on dirty plates with hard/old food on it. The service was slow, no one cleared our plates, we had to walk around to find staff to help us abd the restaurant wasn't even busy... we eventually asked for the bill and after waiting for ages no one came to take payment, after walking to the bar to pay, they couldn't help me as I had to wait for a waiter??? The manager removed the service charge as an apology for the poor service and dirty cutlery, glasses and plates. The food was decent, but not worth the experience.
December 2023 by Holly Marschall
Food took over an hour to come out not all food was served at the same time kids food was 10 mins after ours and we had to ask for our tiger fries at the end of our meal. We have promotional vouchers from the app which tried to charge us more than the meal should of cost without the vouchers, staff unhelpful, didn't check if we were happy very slow service
December 2023 by Hayley Gilham
Came today for a Christmas meal. Waited for 30 minutes to get our drinks, 4 cocktails which do take time to make plus a sort drink.. our starters arrived before our drinks did..no one came back to check if our dinners were ok but were cold. The starters were lovely.Table was sticky not cleaned properly, hardly any customers in there so they were not busy just hanging around doing not a lot. Would never go back.When the drinks did eventually come after we asked for them the waitress said ?I saw those on the bar but forgot to bring them over?
December 2023 by Samuel Gard
I usually visit Fridays when in Bournemouth as its convenient and consistently good. Service is great, all staff a friendly and attentive. When I visited recently visited on a Friday night I was able to get table for 2 without a reservation with noneed to wait. I had Mozzarella Dippers followed by Sesame Chicken with signature glaze - everything was delicious and hot. Service was great. I will definitely visit again.Parking: Parking available within BH2 complex.Wheelchair accessibility: Restaurant on a single floor all areas wheelchair accessible. Accessible toilet available within the restaurant.
December 2023 by Rebecca Hawtin
Our visit was almost a complete flop due to having to wait so long for our food but the TGI team totally turned it around and went above and beyond to rectify the situation. Huge special thanks to ROB the manager who was called in on his day off to help solves some issues. He is a superstar! Discounted our food and was just an all around nice guy!Another big thank you to CHARLES who I think was the assistant manager but served us most of the night with kindness and patience even though some of my party was very hard on him.And to the rest of the team whose names I didn?t get but were all amazing; THANK YOU SO MUCH!
December 2023 by Ross Thomson
Can't comment on the food didn't get the chance to try it, my girlfriend and I turned up not very busy we walked in got seated. We waited 35 minutes and no one took out order not even for drinks. We started to look around and realised people turning up after us was getting served so we decided to leave as at this point we were very hungry. I did mention this to the young girl who seen us in and to be fair she seemed new so I understood her response which was.. Oh I'm sorry. Never been to a tgi Friday before and probably never try it again if that's how it is. I'd understand if it was busy, but Sunday evening around 4:30pm I can honestly say it was not that busy at all.
December 2023 by Darren Pope
Had the Christmas menu and for £24pp it was not bad. I do recommend the Christmas bucket meal ? very nice. Just wish I asked them not to give me the corn on the cob.. over all its a very nice place. Book inadvance is always the best way.
December 2023 by katie lowe
Popped in for a couple cocktails, Rob was very helpful advising us what to have! My partner took the recommendation of a Minced Pie Martini, and I had the Cherry Tanfastic, both were amazing!!
December 2023 by Thea Burden
Got seated quickly however staff were not friendly, helpful or efficient in anyway long wait for food and ordering.Went to get my own menu for pudding as when plates were taken we just got left and once we had caught the attention of someone it took 45 mins to get one sundae.A table near us left as service was so awful and prices are extortionate.Paid nearly £50 for 1 meal 2 soft drinks and 1 dessert!
December 2023 by Leia Smith
Had a bottomless brunch and was served by rob the manager, very attentive and kept the drinks flowing. Thank you
November 2023 by Carly Guy
Quite possibly the poorest service I've experienced in a long time. 10 minutes for drinks order, food arrived before drinks. Steak frites was tasteless beef, cold garlic sauce. Cocktails were overly expensive and packed with ice. When we said we didn't want desserts, the girl cleared the table including our unfinished drinks and we waited over 15 minutes to even get asked if we wanted the bill... Was tempted to walk out. Mediocrity at its best. Atmosphere was nice though for Christmas, in early November.
November 2023 by sotiria l
The whole experience was a let down. Food was subpar,drinks where not great and the service was very slow. We went there for my birthday meal that i added to the reservation, at no point was it acknowledged. At the end of our meal i spoke to the server and advised of the issues. I wanted to give them an opportunity to rectify something and all i got was a low key sorry, even after pointing out the reason for our reservation for a 3rd time. No acknowledgement of my birthday! ; excuses for the slow service (6 tables and 5 members of staff in including the cheff). Now i worked in restaurants before and that's more than enough to handle the number of people on the restaurant floor; drinks where made incorrectly and server tried to convince me it was correct after i had to order an allyernative drink, no apology there or reimbursement. Just so disappointing as i love TGI but I would not go to them again after that experience for £100+ for 2 adults and a toddler. Our kids meal was not given for free either when its part of your advertising, we just wanted to get out. Never going there again!
October 2023 by Luna Nova
I love tgi I?ve been there so often and follow their tgi on insta and they dmed me best tgi and their wings are so yummy also staff are really kind but they do get
October 2023 by Britt VDB
We had never been to a TGI Fridays so were excited to finally try it.It was quite busy but didn't wait too long to be seated (without a booking).Waitresses were all really lovely but had to wait a while to order.Food took a long time and was definitely not worth the wait.We ordered the glazed chicken burger and vegan burger."Glazed" Chicken burger - burnt chicken that was not glazed! no lemon and herb seasoning on the chicken either! Overall bland. Couldn't taste anything over the burnt chicken.Vegan burger - also very bland, not a single sauce or seasoning on the burger.Very disappointing how an American style restaurant can mess up a simple burger.Upgraded to loaded fries for both meals.Vegan loaded fries came covered with vegan cheese instead of garlic aioli.Side portion of loaded fries with the chicken burger were thankfully decent.Food is very overpriced for what it was and we were very disappointed. Would not have minded paying the prices if the quality was up to standard.
September 2023 by Ferit Firat
I would have expected a thicker patty at that price. The light below the eye level at tables are dazzling eyes, really disturbing but there are tables without them too. It is a big place for food and drinks. Good place if you have plenty of time to wait for the service and the bill.
