September 2023 by Tara Mansfield
Really helpful service with passport photos.
September 2023 by Jeremy Russell
Probably the worst consumer experience I have ever had fuelled by arrogant and objective manner of the guy who cut a key for me. He had cut a key for me which did not work and after close inspection it was clear to all that the key was not right with the center lug about half the width of the one copied. When I returned to complain he said it was because the key he copied was worn, however the key that I needed copied was a chub key that came with a lock that had only been installed 6 months previously. He then said I was just like a load of his other customers, who had never cut a key in their lives and thought they knew so much about key cutting. He just gave me a load of abuse and finally cut another one, which by the way did not work again. It was only after I discussed the issue with a load of colleagues I found out they had similar experiences before and that no one had been fortunate to get a key from him that actually work. You have been warned.
October 2022 by Lauragary Dean
Excellent service
September 2021 by peter jupp
Good people, wide variety of services not just keys and soles.
July 2021 by Brent Seabright
Nice Guy when I went. Did the job quickly and efficiently then we ended up having a nice chat.
July 2021 by Sarah Simmons
New watch battery. Quick, easy, great service.
July 2021 by Adrienne Hinton
Helpful courteous and efficient. Would recommend
July 2021 by Jack Rouse
Great prices, very helpful staff
July 2021 by Margaret Frampton
Excellent service
June 2019 by Stephen Docherty
Decent business, seem to be interested in hiring decent staff. And not just screwing customers and staff for every last penny so they can sell off the business quick. More like this needed and fast
January 2018 by Ben Peddie
DO NOT USE FOR DRY CLEANING!!! THEY LOSE YOUR CLOTHES AND DO NOT OFFER COMPENSATION!!!
I dropped my expensive winter coat into the Christchurch Branch before Christmas to get dry cleaned. I went back to collect a week later, and they have given my coat to someone else!!!
I had the collection ticket, yet they gave it to a complete stranger who did not have a ticket, and then failed to take down any of his/her details!!!
I discussed this with Management in-store, who could not help. It was then escalated to the Area Manager, who not only refused to help, but took the side of his employee saying he believed his word over mine and wasn't prepared to reimburse me!!!!
I have since escalated it to Customer Services on their website and spoken to the Customer Services team on the phone, and am STILL waiting for someone to get back to me!!!!!
Their advertising claims ' Customers are the most important part of our business. We always try to amaze our customers'. They also claim to 'take Customer Service very serisously'.
I am absolutley appalled not only for the mistake they have made, but by the fact I am now having to chase them, and am getting absolutley nowhere!!!!
I will be posting in the local newspaper and on all other avenues of social media I can to warn everyone NOT TO USE TIMPSON DRY CLEANING SERVICES!!!!!!!!
December 2017 by Steven Gilmour-white
Went in on Xmas eve, took my own ford barrel car key in with my spare to get a replacement blade cut. V v good service. Took 10 minutes to do. V reasonable price. Polite, quick and efficient. Couldn't ask for more.
