October 2023 by Mohamed Jumaily
I?m used to use this Pharmacy for more than a year. My experiences with this Pharmacy and the people who work there are not really pleasant. You can feel the disguised smiles straight away (Excluding one old woman) she is really down to earth and truly tries to help.What you should do when you?re their customer is not to fully trust them in fact. You should keep an eye on your enquiries with them otherwise they?ll be lost. I called them on Monday last week and asked them for a repeat of prescription as someone of the medication are about to run out very soon and they told me that it won?t be ready until next week Monday which it takes only 48 hours for the prescription to be issued by the GP. I have ran out of Two of the Most Important medications for high blood pressure for about 4-5 days as a result my blood pressure is getting too high and about to have a stroke or heart attack and when I went to the pharmacy today they told me sorry we can?t help you we?re received the prescription back from your GP!!!! This has never ? happened before and good pharmacies in such cases they should give their customers or patients emergency medication until the problem is resolved. But they kept saying sorry there is nothing for you here and they turned their ugly horrible faces away from me. Thanks for doing that you helped me to not look at your ugly faces for sure. I went back to my GP and changed the pharmacy to a proper more professional pharmacy and I?m sure that they look after their patients in a proper pleasant manner?My advice to people don?t register with this Pharmacy if you want to be treated nicely and fairly ?
October 2023 by Felipe Don Largo
What kind of pharmacy is closed Saturday afternoon? I thought you were supposed to be taking he strain off the NHS. Now I am unable to collect my prescription till Monday or go to A&E.
August 2023 by Brandon Sudworth
Staff are rude and always make excuses that prescriptions aren?t ready even though they were put in over a week ago and are sent electronically. Great service when someone?s ran out of medication ?
December 2022 by Raj Patel
I use this pharmacy regularly and always get good service.On my last visit, I was informed that the regular pharmacist was off ill with cancer. As such they?re now running the pharmacy with locums to cover his absence. Occasionally they have to close for a few hours (not by choice).I will continue to use this pharmacy, and hope the regular pharmacist makes a full recovery and is back at work as soon as he sees fit.Thanks as always !
November 2022 by Diana Tozer
This pharmacy seems to think it can shut whenever it feels like it. The other day I needed to collect my tablets as a matter of urgency. My husband went to collect them for me but they were shut on a Friday afternoon. I was without any medication for a whole day, medication that is vital to my wellbeing. The next day (Saturday) I went to collect them and the only explanation given was the Pharmacist was receiving treatment. That is all well and good, but they should get a locum in to cover those hours. The only way you would know is when you went to the pharmacy and saw their typed notice in their window! There is no mention of it online and they failed to inform my surgery. They already shut between 1 and 2 and on Saturday afternoon, thereby making it more difficult for people to get their medication. I am afraid I have changed my pharmacy to Boots now. I had wanted to support a local business, but it's no good if you can't rely on them to actually be open!
November 2022 by Sabrewulf8
Closed all afternoon without notice. Was unable to collect my wife's emergency prescription, which she needs tonight. Now what do we do?
October 2022 by Mrs Edwards
I have just had the most AWFUL experience in this pharmacy on Canford Heath. I went in to fill my daughters prescription. They said it would take 10mins so I stood and waited. I heard the pharmacy assistant say to the pharmacist ?Oh we don?t have the first item, but its available from AAH I can order it in for tomorrow, shall I order it?? The pharmacist said ?lets have a look? then the first voice said ?oh no, no, no, no, its 51 pounds? there was some footsteps and then I heard the pharmacist say ?no, don?t order it, just tell them we can?t get hold of it?. The old female Pharmacy Assistant then came to tell me the LIE they had concocted, when I asked if she thought all pharmacies would have this problem, she said ?oh I don?t know, but we just can?t get hold of this tablet at that dosage?. I walked out and cried - it was like being told despite having a valid prescription, they felt my daughter?s health was not worth whatever portion of the 51 pounds it was that they would have to pay.As long as there is breath in my body I will absolutely make sure none of my friends and family ever use this unprofessional, unwelcoming, unhelpful place again. If I could have rated it ZERO, I would have. DISGUSTING behaviour from people who are supposed to be professionals.
August 2022 by Sharon Byrne
Very helpful pharmacy, just a bit awkward that they close at lunchtime, though I understand.
July 2022 by Holly Moorehouse
I wouldn?t recommend this pharmacy at all the woman pharmacist is vile, rude and so miserable andThe dispensary team aren?t any better. Awful awful customer service and you have to go through 20 questions before you can buy anything. AVOID
November 2021 by Laura Dodds
Best pharmacy in the area. Always quick and short queues compared to most. Friendly staff too
October 2021 by Julie Abraham
My mum popped in asking if they had some almond oil. The answer was yes, but they don?t have a price so could she come back next week! The answer is of course NO! What planet is this retailer on? I?ve ordered some on line for her. Well done on sending a customer online.
March 2021 by Damian Robson
The old battle axe behind the counter clearly doesn't like her job. She should either find a new job or retire. Tried to tell me after 3 days that doctors don't live in the real world and that my prescription isn't ready. By coincidence the pharmacist did have my prescription and gave me my medication.
March 2021 by Elizabeth Small
I rang this morning to arrange delivery of my prescriptions. Very helpful lady and delivery within two hours. Very impressed.
March 2021 by Michael Dowland
All the staff are helpful, kind, I have never had any problems at this pharmacy. I don't go anywhere else.
March 2021 by Colvin Aldous
What can i say, wonderful brilliant fantastic caring thoughtful and anything else like that is the only way to describe this chemist.
