August 2023 by Rebecca Clark
We brought a sofa from the Poole branch, we were assured by the staff that the delivery drivers would bring it up to our third floor flat. We told them it's too big for the lift and needs carrying up the stairs, they said that is not a problem and they will bring it up. It arrived a few days after, and we were told they weren't insured to bring it up and the shop 'always tell customers this' when it's not realistic. Really not happy because we would have gone else where if we knew they wouldn't have been able to deliver it up for us as this was not going to be realistic for us to do ourselves, we specifically asked this in the shop. Now our sofa is stuck in the reception area and have to call around to ask for help.
August 2023 by Siggi ?Siggi's? K
I had a great experience with the shop and volunteers in there. Very friendly and helpful. I bought a single bed and a small seater and paid £ 25 for delivery.Today 2 strong delivery guys came, bought the single bed and matress with no problem up, I don't have a lift.They refused to bring up the small 2 seater and making excuses. The single bed and mattress was larger in size then the 2 seater. They left me stranded with a sofa on the first floor. I am single, older and now have to find somebody to carry it up.Will not have delivery every again or buy a larger item from there. Sad and really upsetting after such a good experience.
July 2023 by RaKiki ?Siggi's? K
I had a great experience with the shop and volunteers in there. Very friendly and helpful. I bought a single bed and a small seater and paid £ 25 for delivery.Today 2 strong delivery guys came, bought the single bed and matress with no problem up, I don't have a lift.They refused to bring up the small 2 seater and making excuses. The single bed and mattress was larger in size then the 2 seater. They left me stranded with a sofa on the first floor. I am single, older and now have to find somebody to carry it up.Will not have delivery every again or buy a larger item from there. Sad and really upsetting after such a good experience.
March 2023 by L
I can?t rate this place enough! The selection in the shop I found to be of very good quality and I saw plenty of things that I liked. I have ordered for delivery many things from here. I need to completely furnish a one bedroom property from scratch and on a budget. I will be going back again and again still. I have to give enormous credit to the staff in this shop though! The woman who I spoke to many times in here, June was more than lovely and very helpful indeed. Another male member of staff I also found to be of great help. I would very highly recommend this place to anyone. It?s been a lifesaver to me.
March 2023 by Maggie Stanforth
Had 2 dealings with this store both very disappointing.1. Wanted to donate a leather settee, went into the store to organise collection, unfortunately we found the settee didn?t have a fire safety label. Rang the store to cancel the collection. Day before collection received a text message to confirm next day?s collection! Went into the store to cancel the collection. The next day received a call to say driver was 5 minutes away!! Cancelled collection for a third time.2. A friend asked us to collect a lamp he had bought on eBay. He rang the store to give my details. He sent us the eBay code. When we arrived at the store we were told they had lots of lamps and they didn?t use the eBay code, which they hadn?t told our friend. They wanted a photo which wee didn?t have . Bought out one lamp which didn?t the description we had been given. Then decided they might have one but one members of staff couldn?t be bothered to get it . Three members of staff very rude to us.
August 2022 by Caitlin Rutherford
A worker/volunteer at this shop made myself and my partner incredibly uncomfortable today, staring at us and following as we walked around the shop and saying to us "it'd be good to see you pretty girls here again". We left quickly after and didn't buy the furniture we planned to and will not be going to this store again.
August 2022 by A H
Refused to deliver because of curved stairs, very rude and didn't even try 2nd wardrobe. Didn't want to refund me, instead wanted to swap for smaller, cheaper, uglier models. I know they are a charity, but I felt like I was scammed this morning.
December 2021 by Amelia H
Refused to deliver because of curved stairs, very rude and didn't even try 2nd wardrobe. Didn't want to refund me, instead wanted to swap for smaller, cheaper, uglier models. I know they are a charity, but I felt like I was scammed this morning.
June 2020 by Leeanne Brown
The delivery men today was very kind when they delivered my sofa bed. My children are happy with our new purchase as it means when its movie night they can get the bed out
September 2017 by Karen Moore
Nice shop for cloths and bits and bobs
September 2017 by grigoris moraitis
A place that you can find nice new and second hand furniture in very good price
July 2017 by Safia Carregosa
Like to pop in to see what they have in. Bought some pieces of furniture make over
December 2015 by David Hulbert
Large range of sofas, beds, cabinets and some older electronics. You'll often find a good bargain, and the money goes to a good cause.
