September 2023 by Gordon Wheatley
Given wrong pills and when I rang to inform them of the error I got the engaged tone for three days. This is in spite of the fact that at one point I rang every few minutes for hours. I did try email with no response.
July 2023 by Rebekah Watts
I?m in the process of trying to relocate to Dorset and the pharmacy have been brilliant at standing in at supplying my usual medication when I?m unable to get to the pharmacy at my old address. Polite and helpful staff and quick service also.
July 2023 by Vivien custard
Very helpful staff members and cheerful each time I go in. Always have great service from them. I even got my blood pressure checked there. Fab pharmacy, well recommended
July 2023 by Karen Barratt
Brilliant service really helpful staff when I came in with a prescription which I couldn't obtain from any other pharmacies. Would definitely use this pharmacy more if I lived closer to them but unfortunately I live too far away.
July 2023 by Snezana G
Very rude!!! Avoid!!! Your emotional health is more precious!!! Very unprofessional people working there, lost prescription, then blame my daughter she is a liar, even when found it, no one apologised. It not happened just once!! Not deserved even 1 star.
July 2023 by Adam Gallagher
I went in today to collect my script, the staff members couldn?t have been more helpful, as always I?m so happy with my experience, couldn?t recommend them more!
February 2023 by andres gonzalez mateos
Really really good.I called to the Farmacy on NEW YEARS EVE trying to find a medicine. I live far away, but because I couldn't find the medicine close to my house, I went to the Farmacy. The Pharmacist was very friendly, helpful.
February 2023 by Reece Avis
Absolutely terrible there never answer there phone and you can not get hold of anyone to order a a repeat prescription until its to late
January 2023 by Amber Williams
So glad I don't have to use this pharmacy again, they are rude. Made me go through my exemption in front of others, when I said what was wrong with me I got "right so tell me more on why you're exempt" then I got told would be 15 minutes, which is totally fine however the shop has numerous seats in there so I asked if it was okay to wait in there and got an abrupt "no I'd prefer if you'd wait in your car" when I went back to collect, numerous people was sat waiting, so obviously just being funny with me. Felt so awkward, uncomfortable and embarrassed the whole time I was in there. They didn't even go through how to take the one off medication. Avoid unless necessary.
October 2022 by Nicky Leaver
Absolutely brilliant today, I lost my citilopram and was feeling the effects. The pharmacy manager was empathetic with me sorted prescription that day. Always helpful and happy, despite the huge workload they have.
June 2022 by Matt Smith
I arrived at the store today at 1745 to collect medication for my mother, which was ordered over a week ago.As I entered the staff members were talking to each other, planning to ensure the door was closed dead on 1800. This could clearly be heard by all the customers in the shop.The staff member who spoke to me refused to serve me due to the time, claiming it would take up to 45 minutes to hand me the medication, and that I'd need to come back another time. This was at 1750.I will not be using them again, this is not acceptable customer service and was a waste of my time, causing my mother extra inconvenience and possibly running short on medication due to Canford Heath Pharmacy's lack of care and service.
May 2022 by Kym Warrilow
We started using this pharmacy aswefound them really helpful a few times. We liked the long opening hours.However now it's a guess as to when they are open. No late nights. Closed all easter which ment a 4 day wait for my sons px for an infection. We will not be using again.
March 2022 by Venu Mehta
Extremely poor service. Waited for over an hour for a 'pre booked' paid appointment slot without any explanation.
February 2022 by Franki Neto
We use Canford Heath Pharmacy as they one of only local pharmacies open till late during the week and very close to us.The staff are always friendly and helpful. Our MDS packs are always dispensed on time , and we have used several other pharmacies in the past which have been quite poor at providing the same level of service that Canford Heath Pharmacy have to offer.We have recommended to friends and family and will continue to as they are one of the best around.
February 2022 by Louis Jab
I have been hearing stories and also encountered it myself but this rude, incompetent Pharmacy is taking too long to do prescriptions i.e 2 weeks for REPEAT prescriptions, this is out of order and puts patients with mental health or other problems in danger.Never ask to much from them, they will always be rude about going an extra step for their customers.I don't usually write reviews but for a place which deals with the elderly and the vulnerable this is absolutely atrocious customer service.DO NOT USE THIS PHARMACY
