December 2023 by Ciaran Baddiley
Service was good helpful staffBut I could not buy what I wanted in store as they do not accept cash
December 2023 by Shane Mitchell
Just picked up my bike from the workshop.Stuarts workshop is immaculte and upkept with pride. From my first phone call, Stuart took on my order with such enthusiasm!Stuart is passionate about bicycles, full of information and expert in customer service.The bike was built to perfection and rides smoothly.
December 2023 by Maryam Hoseini
I took my e-bike there, they just disassembled it and said we can't repair it and took from me £25, I got my disassembled bike home because they told me they would charge me £25 more for assembly again.
December 2023 by Maria Briscoe
I called the store enquiring about dancing tights for my daughter. Chester was very helpful on the phone and also was very helpful when I popped into the store to buy the tights.. I work in retail myself and feel that Chester should be recognised for his helpfulness and very polite manner when serving me.
December 2023 by Selam Adamu
The Poole store was listed as one of only three stores in the south with the replacement tent pole I needed so I called to make sure it was definitely in stock as it?s a three hour round trip. Sara was so helpful and friendly, first personally checking the stock and when she called me back, also confirming she could arrange to send it to my nearest store so I didn?t need to make the long trip! Such excellent customer service!
November 2023 by Sarah Merciere
Thank you to the very helpful Sara for sorting my returns and going the extra mile to source and order some new snow boots for me. Amazing customer service!
October 2023 by Adrian Somerville
We were served and assisted by the most amazing sports advisor, her name was Clara . Nothing was too much trouble and she was very knowledgeable well done
October 2023 by Carol Rowley
Clara at the Poole branch was so helpful when my click and collect order was not right. She got it corrected within a few days for me to collect!
October 2023 by Jane Read
Amazing customer service from Dan. Really helpful.and knowledgeable. Recommended alternatives to choose from that would best fulfil our requirements and thoroughly happy with the purchase of our new freestanding basketball hoop. Even helped loading it into our vehicle.
October 2023 by Dave Stevens
Love decathlon but never been in one as disorganized and untidy. The changing room had clothes all over the seat and floor, swimming goggles display was just a shambles. Tops - designs and sizes were completely mixed up. And we were there early in the morning so no excuse really.
October 2023 by Abbie Banfield
Really accessible store, extended opening times and free click&collect. It?s not the biggest branch, but it has a great range of water based stock. Always seems to have friendly staff.
October 2023 by Gary Seneviratne
5 star for the poole branch and particularly for Daniel the store manager who provided great customer service to resolve a wrong part for an item bought online (taken a month an got no where). Online customer service is dreadful l, came to poole and sorted within a day.
September 2023 by Mac InBmth
The store is untidy with no relevance to online stock levels. The items have been stuffed on hangers without a lot of care or in any order and often mislabelled. The staff (except the bike staff) swan around, not seemingly doing anything.I recently purchased cycling shorts from them only to find a nicely creased receipt from a previous sale (and return) in one of the pockets. I don't want someone else's genitals next to mine, Thanks!! (Not unless I know them first, or after a few drinks)After reporting this to the complaints department, I got an ambivalent form letter response saying basically, they don't care, and it's up to the store to sort it out.(I can see a circular argument approaching)It's a shame as I like Decathlon products, but there is very effective competition from online suppliers, and I will be looking to them in the future.If you look at most of the reviews, they praise the cycle mechs.(which seem to be the only staff that are effective)
September 2023 by Zilvinas Navickis
Stuart gave us an amazing service and helped us choose a bike!Thank you top man :)
August 2023 by Lloyd Hayward
Very good advice from staff, fast and efficient, Plenty of staff on hand to help.Products are very good quality for the price you pay, bought an Inesis golf glove which has outlasted 2 Callaways and a nike golf glove all at a much larger cost.
