December 2023 by robinofworgret
Appalling customer care. The manager refused to refund an item which was clearly defective and was not interested in the fact that I had been a loyal customer for many years. Won?t be going again
December 2023 by Jaynieo
Purchased a bike here for my son, we ordered it online for delivery to the store. It seems they have issues with staffing in the bike department which isn't really a customer issue but definitely a customer service issue as there was never a member of staff available to help my son when we called in various times to try the bike before we bought it. Now we have the bike trying to get a 6 week follow up check they provide has proved a nightmare with no staff and promised calls but nothing! I also ordered items online to find they had them in stock but then told they didn't have them. Shame Go Outdoors can't even help with such minor issues!
November 2023 by Jeremy Edwards
Excellent store for all your outdoor needs. Good prices too. Knowledgeable staff
October 2023 by natalia maggiora
Me & my husband visited this store many times and every single visit we comment on how great the staff are. The managers are friendly and very very helpful. Well done Go Outdoors for employing incredible staff.
October 2023 by egroover4
Queing for ages, only one checkout open on a Sunday, that operator dealing with an internet order, queue getting bigger by the minute. Customers dropping stuff and walking out. Manager and other staff stood around by the checkout, and, for whatever reason, cannot jump on a checkout to help out. Rails of mixed clothes in the main aisle suggesting they are on sale, but nothing priced not even the original price, what's going on ? No carrier or paper bags to slip a polo shirt in that I bought, only £1 'bags for life'. Also boxes of clothes and other stuff just lying about, the store is a mess. C'mon, sort it out !
October 2023 by Hayley Taylor
Our camping trip was saved due to the super helpful staff in store. Best customer service I?ve received in a very long time. Thank you! ??????????
October 2023 by Steven Lampard
Got most of the things I wanted how ever the cashier forgot to give me my blue light discount
September 2023 by Jamie Jones
Good value you for money, friendly staff. The store manager helped us out with coats and was super friendly and helpful! Pleasant experience ?
August 2023 by Jeannette Mars
Amazing as always with very helpful staff plus 15% discount. Highly recommended
August 2023 by Penny
I cannot fault the customer service at this store. I have shopped here for years and they are consistently helpful, friendly and welcoming.I had an issue with some socks recently. I returned them and they happily refunded without question or criticism. Maybe the socks would have suited someone else but they did not live up to the claims on the packet and I ended up with very sore feet. No questions asked - refund issued.I highly recommend Go Outdoors Poole - they have some great deals and the staff are great.
August 2023 by K A
Painfully slow service at tills. Ended up walking out leaving £105 worth of gear in queue and leaving.
August 2023 by Stephen Bassett
Went to the Poole store. Had 7 items to buy. 3 large and 4 accessories for camping. 2 of the big items were much cheaper at other online stores, despite 'members' prices and price guarantees. The other item was not stocked. None of the 4 small items were stocked either. Very disappointing. A lot of boxed stock on the shop floor. A bit of a mess.
July 2023 by Ben Sheppard
This store has gone further and further down hill over the last couple of years. I waited in a queue of at least six people whilst four to five members of staff hung around chatting near the tills and one person serving.
July 2023 by Bansko Boy
The store resembles a car boot sale, nothing priced and just a mess. If you order online to the store nobody ever answers the phone to confirm delivery so you drive there only to find the text confirmation you received is baloney. Could be soooooo much better
July 2023 by Molly Wilcox
A lovely young man named Jensen helped me and my grandma today buy a windbreaker for my camping trip definitely deserves a pay rise ??
