October 2023 by Paul Smart
Insufficient staff available, queues and a wait. Problems not satisfactorily dealt with. Unable to contact the branch by phone or email. Long waits on generic 0345 number who cannot put call through to branch or deal with problems. No response to messages left for call backs. Poor customer service.
October 2023 by Robert Bufton
Only 1 cahier.Others would not help even when asked by her!!!
August 2023 by Sharon Entwistle
Very polite and helpful.
July 2023 by Graham Sutherland
By miles the best bank branch I?ve ever visited. The three front of house ?floor walkers?, Jenny, Dan and Stefan, offer the kind of service that you just don?t get anywhere else these days. I know that if I have an issue that needs resolving they will fix it for me. I?ve also dealt with Natalie and Adrian and they also offer the same level of excellent service.
July 2023 by Dale Whitlock
Excellent service! I re-activated my dormant account, and the staff who helped (Dan?) was thoroughly supportive throughout.
September 2022 by Nicole Nichols
I love Lloyds personally compared to any other banks! ??????
March 2022 by Paula Amberstein
Very good and fair employer
October 2021 by Michael Burgess
Made an appointment to register my LPA for my mum in the High St in Poole. Natalie processed the paperwork promptly and professionally. She is a great asset to the branch - Natalie, many thanks.
October 2021 by Robert ?Berti? Roberts
Some of the most appalling customer service I've ever encountered in a Bank. From being treated as though I have no idea how to use a cash-point/paying in machine. To failure to accept I want counter service. I was met with an aggressive attitude. Lloyds Bank should be ashamed of themselves!
August 2021 by Paula Amber
Very good and fair employer
September 2019 by Jen Stunt-Hansford
Always found staff to be polite, friendly, and very helpful. Always been acknowledged and greeted and treated well as a disabled customer, and generally very happy to bank here.
March 2019 by dumitru mazareanu
I was today in this branch with my wife to close two accounts of Isa help to buy and I met a worker who, after he closed both accounts and had to give us the accounts closing receipt he gave me for my wife three receipts and for me none, he said it was an error in the system, it would send it by post for you .Incompetence or stupidity?
December 2017 by Sean Godlonton
Since the broadstone staff have worked there the customer service has gone downhill there's no help service is treated with disgust unless you have thousands in the account the broadstone staff won't help you myself very disappointed and upset regarding treatment of customer who staff don't help with situations after 30 years of being with them it's first time I've felt like this
October 2017 by Marisa Wates
Very impressed with the service of all the staff at this branch in Poole, everyone was extremely helpful, friendly and welcoming, the branch manager even came into my appointment to introduced himself personally and thank me for banking with them. Best branch I have been too and I am glad they will be my new local branch.
May 2017 by Marlena Kowalska
Worse bank ever
