November 2023 by S E
I went to the Alder Hills store in Bournemouth for a shoe repair and link removal from my watch strap. The shoe repair appears fine but the pin keeps moving out of the watch link where the extra link was removed resulting in risk of it falling off.I have tried to phone the store four times to discuss this but each time my call gets disconnected before it is answered as though someone is disconnecting it deliberately. Very poor service. I will go elsewhere instead to a jewellers who knows what they are doing.
April 2023 by Vicky Kimberley
I always get my keys cut here and Chris is always so helpful and never leaves me waiting around for long. Highly recommend!
January 2023 by Irene Ferguson
Called to collect repaired shoes today as arranged. Cabin shut - no notice. I called into Sainsbury's, they had no idea why it was closed. No answer to phone calls.
January 2023 by becky Williams
Amazing service shop manager Chris was extremely helpful and patient with my inquiry and got the job done quickly very friendly and welcoming will definitely be visiting this store again in the future
October 2022 by zac farley
The most terrible customer service i have ever experienced tonight at Timpsons @Sainburys on Alder Hills 05/09/23. The employee treated me so badly i returned to the store and asked for the suit i had put in to be Dry cleaned given back to me. Only to see it crumpled in a ball on the floor not even in a bag. The assistant was so rude and i can only imagine he was unhappy because it was 5.15 pm and another customer was behind me. Also 5 pieces of confetti fell out of my pocket when i handed the suit over and fell on the floor. I forgot my suit hanger so walked back to get them 5 minutes later and he shouted in the bin and didnt even look up. When i asked for my suit back he made me wait to hand the crumpled mess off of the floor while he finished cashing up. I work in customer service and i cannot believe he works in this field with this attitude. It amazes me Sainsburys allow this. I can see from the other reviews on google that im not the first to experience this.
October 2022 by Carolyn Millward
Great repair of my heels
August 2022 by Jon Garraway
Closed at 14.40 on a Tuesday?!
April 2022 by Keith Albrighton
I found this person extremely rude, after attempting to ask a simple question, he interjected with a tsunami of words that left me feeling overwhelmed by his trucculent way! Needless to say, he has one less customer!
October 2021 by Sue Stone
This is one of those places where I feel confident going for help - the man in the store is so helpful and polite. Have had a couple of watches to repair and/or do batteries for recently and he had a good look then advised me cost of repair prior to work being done. Watches now both working. Even though this is a small sub-store to the side of Sainsburys, the knowledge and professionalism of the person I have seen there is spot on. It is sadly rare to get much in the way of good customer service these days, so certainly worth a visit in my opinion.
July 2021 by Eddie
After having a bad service at the Bournemouth Asda Timpson I went to this one.I was well greeted by this gent, who mentioned the key I'd like cut may not work but he gave it a go and got pretty close.Even though it did not work, he was kind enough to offer to not charge for the work done and let me keep the key.Will be going back tomorrow as the manager will be able to order the correct type.Would highly recommend.
July 2021 by Tristan
I needed an engraving done quickly, but I came into the shop just before closing. Chris was fantastic and he offered to come in early the next day to complete it, which I?m really grateful for. I?d definitely recommend Chris and the services here.
July 2021 by Gregory Miller
Bought a key didn't work, went back was shut despite within opening hours online and on the shop door. Threw the key away and went to a independent which was open and the key worked perfectly.
July 2021 by Alison Mitchell
Fast service, polite female staff member, very helpful
September 2020 by Sherry Burbidge
Turn up when its says shop is open no one in the shop .... the doors are locked and no one answers the phone so when round sainsburys then went back to timpsons still nobody around ...... this has happened a few times now so will not bother again
September 2020 by Hanuman Sumananda
Reasonably quick and no fuss. Cut my keys in five minutes plus dealt with three other customers!
