March 2024 by Angela Ford
I joined this practice recently after being frustrated at having to wait 5 weeks for an appointment at my previous surgery even though I told the receptionist that it was important that I was seen quickly . Cranborne/Lake Road have been amazing. I saw a Doctor, face to face, within 2 days of becoming a patient and was fast tracked for urgent tests through the NHS system by one of the most caring and helpful doctors I have ever seen during my 70+ years.
March 2024 by Sandra Martin
It's very hard to get appointment I gone on my phone for the last 2 weeks, and after 8 am, all there are available is blood test appointments.
January 2024 by Susan Bennett
We moved down here from Bedford, and signed up with this surgery. The service we get here is like night and day compared to Bedford. Absolutely fantastic surgery, the GPs and HCAs we have both seen or spoken with have been brilliant. Reception are always friendly and helpful. I've been told about things that were found on historical blood tests, that my previous surgery hadn't even mentioned!! The diabetes team are brilliant, really can't fault this surgery at all.
December 2023 by Eric Wilkinson
I only took someone there.
December 2023 by Pete Mil
Everything this surgery says it will do it does. They are brilliant.
September 2023 by Lydia Murray
I came from west moors group practice, originally when it was based in three Legged cross & honestly hated it staff were rude and made me feel awful about even calling in for an appointment, always so rude on the phone. However when moved to cranborne / lake road surgery the staff are so lovely, make you feel at ease when going in & very quick and efficient.
September 2023 by Kieran Merrick
One of the few great Doctor's offices left in the UK. Lovely receptionists, never to difficult to get an appointment and overall just a good experience. They could teach Fordingbridge surgery a few lessons.
July 2023 by Ian Giles
Great doctors surgery.
November 2022 by George Mars
Excellent new appointment system.
November 2022 by Lynne Chalkley
Brilliant surgery. Very friendly staff and nurses and GP's very approachable.
November 2022 by Tony Ifould
If you can get passed the reception try to tell you that you get to place when you get out hospital with a shoulder replacement and you can not get sorted with gear they tell you need you need and said they phone you its no surprise everyone goes to hospital taking there time
November 2022 by Christine Watson
First Class service from everyone. Caring, professional and responsive.Thank you.
November 2021 by Richard Williams
Don't speak to the reception face to face, they only want to speak via the telephone.Also they messed by jab booking, I waited over an hour and half, only to find out I was called for the wrong monday.
November 2020 by Dan Masters
We have only recently moved to this surgery but our initial experience has been brilliant. The doctors, nurse's and all the staff have been great with myself and all my family. Always polite and definitely on the ball. Keep up the great work ? ?
November 2018 by Mary Carter
Only ever had issues with this surgery - I'm considering moving surgeries.It's also very drab inside - not a welcoming place.
