February 2024 by M?s
Worst experience ever! Staff are rude and unhelpful and I was treated disrespectfully. Customer care team weren?t interested either, would strongly advise people to go elsewhere
September 2023 by Catherine Irving
Wonderful couldn?t be better
September 2023 by Nola-Amber Smith
Always great service and expertise from Joel and the staff in Weymouth. Thank you
August 2023 by Len Fletcher (Lenski)
Standard VE Opticians, staff very professional, knowledgeable and polite. Wide range of glasses, frames and contact lenses.
August 2023 by Andrew Wilson
Great, friendly, helpful staff. Helped my son feel very at ease choosing his first pair of glasses.
May 2023 by Angela Graham
Purchased varifocals for my husband last year. When he tried them on in store, he explained that the right peripheral vision was blurred. He was told to persevere with them and all would be fine. It wasn't fine and after a few months he went back again to say there's been no improvement and he'd like to get them replaced or repaired as they were defective. The manager took us into a side room out of earshot of other customers. She as good as called my husband a liar when he assured her he'd spoken to two members of staff about the spectacles. Her reply was, 'it's your word against theirs'. She said there was no record on the system to say he'd complained. She said he'd gone past the free 100 day returns policy, therefore there was nothing that could be done other than to offer a free eye test as compensation! He's a pensioner so gets free eye tests anyway! I wrote to head office on his behalf to complain, (as advised by Trading Standards). We got an automated response saying pretty much the same as the manager in store. It was quite stressful trying to get the point across to them as they didn't seem to be listening. No-one even asked to look at the spectacles. My husband didn't ask for a refund to start with, just the spectacles repaired or adjusted. They were not fit for purpose and he was unable to wear them. We gave up in the end, which is what they expected us to do I suppose. He has since registered with a local optician who spotted the lenses were all askew and straightened them in 5 minutes. Job done! Why couldn't Vision Express do this? They have now lost 5 customers including myself, my husband and 3 other members of my family!Extremely poor customer service!I no doubt I'll get an automated response to this review also......
May 2023 by Gail Jaques
Husband had eye test booked for 10.25Left home at 9.30 unfortunately got stick on long tail bacl due to tractor..called storr as was worried was going to be late..explained it looked as if going to be 5 mins late...arrived 7 mins late...couldn't do test..explained it Wouldham knock on effect to rest of day...funny that...upon checking they had appointments free in afternoon!Well that's us done with this optician.. ow enroute to Specsavers for test and new specs
April 2023 by Helen Corlett
I'm sad to say that our experience wasn't good. My step-daughter's appointment was set for 11:05, she had the initial checks around 15 minutes after the appointment time. By 11:40 she still hadn't been seen! My husband had an appointment at this time so we made the decision to leave and booked her and her brother in with Specsavers who have given us far better service.
February 2023 by Steven Stobart
Great service, very professional and polite.
December 2022 by Mike matthews
This store is without doubt the worse optician I have used. Untrained unhelpful staff who know better than their customers. My new specs have been ruined.
December 2022 by Denise Hicks
All the staff was very friendly and helpful. They are all amazing
December 2022 by Martyn Hardy
Had to return one pair of specs. as the frame didn?t suit my prescription but the new prescription sunglasses are spot on??
October 2022 by Nicholas Titman
Excellent optician. A professional. Pity about the staff member who told me "we have not had £25 pair of specs for ages, and no idea when we will get some more". Big big poster in the window advertising non existent £25 spec. Gone elsewhere for 3 pairs of specs, reading, distance, and sport. Spent over £450 last December with Vision express, but never ever again.
October 2022 by Lynn Pomeroy
I am disabled and they made me feel very comfortable whilst having my eye test nothing was too much trouble I certainly recommend them
October 2022 by Russ Poole
Very professional, polite and friendly. Prompt, timely service that informed me really well as we went through the whole process.
