February 2024 by Brad Symcox
Online opening times are wrong. It says online "open until 5pm" but as it was abruptly pointed out to me by the person behind the counter "it tells you the new times on the door!" ... well that's no damn good is it when I've come all this way already and was given the wrong information in the first place!Sort the online times out or stay open until 5pm as it gets changed online! Terrible customer service.
February 2024 by Christine Hogarth
The post people that Deliver at Tow Law are rediculous fold letters even when they say do not bend on Saturday I came home to letter box open a letter folded and envolope all torn. Time to bring back the 2 girls that used to deliver instead of these idiots adding a picture to show how rediculous they are my letter box is ample big enough for an A4 envolope
January 2024 by Lisa Hornsey
The online hours are incorrect...
January 2024 by mark fish
Site indicates open till 5pm on Saturday. On arriving sign in door states they close at 12pm on Saturdays ????
November 2023 by Mayflower
Do not use Wear Valley postal service . Always have issues, have not improved since last complaintthey simply dont care about their customers. Failed to leave parcel then left instructions for second attempt then failed to leave in safe place. Green house next to front door, postman could not see the greenhouse, wrote on card"What greenhouse ". Paid extra for fast delivery for important medication which did not arrive on time .
September 2023 by Martin Lato
Terrible service since they changed open hours! It's impossible to pick up the parcel between 8-10 for people who work 5 days a week! Free next delivery delivery is not helpful at all !
January 2023 by Trisha Scott
After wrongly addressing some parcels with my old address in Barnard castle .. I was horrified to find the house was unoccupied and had been delivered MY MISTAKE ..so after trying to ring ( we all know this is futile ) I collared a post lady called Sara in Morrisons carpark ,who had probably just finished a very difficult and heavy workday ..she was amazing took the details of a parcel I was due to be delivered there again and all in her own time sorted it so I could change the address ..mark Aparantly is gonna deliver it today to me ..HOW amazing is this ? Don't kick em ,don't call em please ,they are working through a very difficult time hard working conditions that change all the time ,snow wind rain blistering summer days ,to get you your post under very difficult management which is forever changing the rules and still hanging on in there ...we should treasure them and support them ...I myself are very impressed so give em a break ...THANKS GUYS your doing a great job ..there lucky to still have you hope it all works out for youRegards Trisha wheeler
December 2022 by A HUGE THANKS TO YOU ALL
I cannot commend these guys enough ! I had mistakenly used my old street name a parcel or two only to be delivered correctly to the wrong address where a man is poorly in long term hospital ....so my fault :0 was shocked what could I do !!!! Went to neighbour who could only catch next time someone was at the house .SO I tried and yes we all know it's a nightmare ,but I stopped a lady called Sara who went over and above for me thad kept the next parcel back sent me an option to change the address ..and gave it to my local postman who's name is Mark ...so kind she was off duty too ..so next time you think bloody postoffice ..please think it's the system and the management and NOT THE GUYS WALKING THE STREETS IN THE RAIN AND SNOW ...in most difficult of situations at work please ...THANKS to the post office my £300 cashmere jumper I'll treasure which is postoffice red by the way ha ha
November 2022 by lee abbott
What's the point. Opening hours make it very hard for working people to pick anything up .
November 2022 by Rachel Stewart
Not open till two hours need to be changed on line try open till 12
October 2022 by Ian Greathead
It says it open got there it is closed no card left can't book a delivery useless
September 2022 by Zita Rand
Opening times need updating waste of a journey online say shuts at 2 but closed at 12
August 2022 by Sue Clarke
Absolutely appalling service. Several times my mail has been redirected and now a 70th birthday card and present have willingly not been delivered. The email received today after a complaint last night when I was assured that it would be delivered this morning stated it has not been attempted delivery by request. This is absurd. If only there were other options to use!
August 2022 by Martin Colling
Just dropped off a parcel to be told "we don't do receipts here". There was no scan of the barcode or anything. I await another royal mail disappearing trick.
April 2022 by Nichola Brunson
It has become an absolute nightmare having anything delivered here at all. The problem for my dog and I starts early morning, thinking the post here will one day be efficient and delivered all at once! As other reviews have mentioned the postal workers round here seem to not really enjoy their jobs, which are strung out until at least 2pm! Finally after waiting an eternity for the item to be delivered it is smashed and broken beyond repair! Not a good advertisement for her Majesty?s Royal Mail. There is also a lot of unnecessary litter around the sorting office! I totally agree with all the posts on here! Worst service I have ever experienced in all the places and countries I have ever lived! ?
