December 2023 by Jack Weston
Rubbish service. Another morning of frustration and time wasted. Was told by a snooty assistant on my last visit that I must use the in-bank ATM and it will let me withdraw any amount - WRONG - it won't. Took what it allowed and then joined the queue for the one and only cashier as I needed more cash. Immediately jumped on by another assistant who demanded to know why I was in the queue - told her why and she just walked off. After 5 minutes I got to the cashier. Her terminal doesn't work and can't read a card chip. Virtually no communication from her at all so asked why she couldn't type in my details on her keyboard - we have to read the chip she says! Another member of staff called to open another till but he was 'busy' and never arrived. After another 10 minutes of PC restarts she eventually managed to read the chip but had by then forgotten why I was there. Eventually got the cash I wanted but guess what - after having a Lloyds current account for exactly 60 years - I'm off, you can keep your rubbish service.
October 2023 by Patrick Wright
Asked to use machine to pay in by "floor staff" - advised bank "works this way now" - -spoke to cashier who confirmed "bank works that way" now. Used machine ,then went to help desk to express discontent - - same floor staff woman advised me no one is available at the moment.Lloyds say branches are closing because customers prefer to to manage on line.Some do but MANY do not - - - they are simply made to do so Lloyds can cut costs.Surviving staff are, by the way, excellent !
July 2021 by Peter Michiels
My mum banks with Lloyds. I bank unfortunately with HSBC but Lloyds bank in Chester le street reminds me of the Lloyds bank of thirty years ago where all the staff were friendly and all the staff knew you on first name terms. Keep up the great work guys
July 2021 by Lee Dixon
Great staff and very good customer service
July 2021 by Adam Anderson
Great friendly service
July 2018 by John Smith
This is a former TSB branch. It has 2 ATM cash machines on the outside wall and one ATM cash machine inside the lobby on the back wall. It has a good open aspect feeling as you enter the automatic doors.