October 2023 by Wendy Barnes
Found staff very friendly and helpful.
August 2023 by Pauline Henry
I would like to thank Ch-Le-Street branch for their first class service in obtaining my spare contact lens?. Rang yesterday 7/08/23 and I received today 08/08/23? less than 24 hrs excellent service thank you?. Pauline Henry
July 2023 by Steven Rouse
I?ve never had one positive experience here and I?ve been using vision express for nearly 20 years. My partner had an appointment to have her eye dilation followed by an eye test only to be told that she should?ve been in 45 minutes earlier (she was not informed of this earlier appointment). Due to this the optician could not fit her in for the rest of the day.Today is a Sunday, we both work 5 days a week and it?s the only day we could both do as I had to drive her there and back due to her not being able to drive after having dilation. Not only have they wasted my partners morning but mine too.Two very unhappy customers who after being a loyal customer for 20 years will now be going elsewhere. Would not recommend.
June 2023 by Cheryl Richardson
I have recently moved back into the area and needed to find a new optician?s. I decided on Vision Express due to its location & I had used VE in the past. I use contact lenses & glasses. I have recently ordered a 2nd pair of glasses & sunglasses and the lady who served me (Caitlin) was very helpful & advised me in which frames suited me best. My first visit was just as positive, I was served by Karen, and she was very helpful & accommodating.
March 2023 by David Hurt
Great service very friendly really efficient
December 2022 by Lisa forkin
I have been a customer here for about 4 years and their customer service is second to none. The staff are incredibly helpful and knowledgeable - highly recommended!
December 2022 by Alison Coatman
I arrived to pick up contact lenses , i recieved excellent service and the girls were very helpful .
October 2022 by Ella Gettings
Lady was helpful on the phone at first, however seemed to become annoyed when I asked for a prescription to be posted. Before I could finish talking she rudely said ?I will sort that then? and as I was in the middle of speaking asking how long postage would take, she hung up the phone. Very rude indeed.
October 2022 by Kerry Griffiths
I went to vision exspress having never used them before. I made my opintment online for an eye test and didn't have to wait long at all. The staff are very friendly and don't mind explaining their deals and helping to choose glasses that suit you. A little pricey but great quality ? thanks for your help guys very happy with my new glasses! ??
August 2022 by sharon Shreeve
Fantastic customer service, the staff are very knowledgeable and helpful. Highly recommended
July 2022 by ALISTAIR THOMPSON
I found it rather strange that you could not replace my spec.frames only,ending up costing me £70 for a complete new pair of spectacles!!
June 2022 by Elaine Smiles
Brilliant , all staff were lovely , helpful, very thorough , excellent, very happy ?
October 2021 by Karen Rutherford
A bit disappointed they didn?t seem to compare my current prescription to the eye test, unless they had my previous records... (but I?d moved house since then and it was a different branch!!No proper glaucoma check, because I blinked and they didn?t appear to have time...
September 2021 by Eric Bains
Extremely happy with my visit to the store. Safety was a very obvious concern and was well enforced.The staff were very friendly and helpful. My treatment was thorough and unhurried, making me feel at ease.Overall a five-star experience.Many thanks
September 2021 by Bernard Greenwood
Excellent service throughout my visit. I arrived on time and after a brief check-in i was immediately started on my eye test procedures. That completed i chose a new pair of frames from a good range of frames and prices. All the staff were courteous, helpful and kind to me at all times. Everything was completed in less than 45minutes. Highly satisfied. Thank you.
