December 2023 by T
Awful company. Paid the £100 excess for a replacement phone and have been sent a faulty one. The ONLY option is to send this back and be without a phone for nearly 2 weeks while they diagnose this one. Your wrongdoing now means I have to be without contact for nearly 2 weekends. Nationwide Flexplus is a joke and scam!
April 2023 by Dave Lee
We have tried 8 times to open a 1 Yr bond on line, but website states there is a tech problem, its not your fault pls try again later. We have been into the branch and tried again infront of the staff but again unsuccessful. We have had staff contact us via telephone asking us to try again, surprise it was unsuccessful again. We asked if we could open a branch 1 Yr bond to be told we have no appointments. Not impressed at all. So you have lost a 6 figure investment which has gone to Yorkshire building society who have been extremely helpful.
July 2021 by Steven O'Neill
Bloody hopeless. My mother, who is 87 & disabled, wanted to open an account to pay her pension into. Nobody there to deal with it. Suggested applying online, but would still have to go to the branch to show proof of identity. Ridiculous.
July 2021 by Mich ?huckleberry1? W
This branch is shut, went all the way there as on website it said was open. When got there said it is temporary closed, I already travelled 9 miles to get there and Stockton is only open till 2pm on weekdays. I dont drive so no way I can get there.
July 2021 by Maliha
Poor customer service, long queues and 4 members of staff present but only one on tills doing anything constructive
March 2021 by Malihas fun reviews
Poor customer service, long queues and 4 members of staff present but only one on tills doing anything constructive
July 2020 by Angela Fewell
Very helpful staff here. They are welcoming and friendly and offer very good advice. You need to make an appointment to see Heather, the financial adviser, as she is very busy. As a member you can make an appointment for a financial review with other members of staff. They can help you save money on things like household insurance etc.
July 2020 by Geoff Forster
Repossessed my home when interest rates were 15%+ - sold it for a profit - and kept the money.First I learn about it is 28 years later when an agency is contacting me asking for 25% +VAT of the money in exchange for their help in getting it from the Nationwide ... unbelievable.I was destitute because of them and they knew it ... yet they kept my money and made no effort to contact me.Cheers ... Nationwide Darlington Branch ... I'll always have such fond memories of you and you customer service.Will I ever get my money ... I'll keep you posted ...
January 2020 by S Madden
Every query was directed to online or the self service machine despite the fact the branch was empty. Then the machines didn't work and had to go to the counter anyway!
July 2019 by Mandy Baveridge
Lovely cashier very helpful
April 2019 by Sophie Madden
Every query was directed to online or the self service machine despite the fact the branch was empty. Then the machines didn't work and had to go to the counter anyway!
September 2018 by David Beckett
The staff are very helpful and friendly, the premises is fully wheelchair accessible with an automatic door and there is an ATM inside as well as outside if the weather is bad and you need cash!
I have always found it easy to get exactly what I want inside as there's always been someone to advise. At a time when many banks are reducing the numbers of staff and replacing them with machines, this branch is great for human interaction so you know you can talk things through face to face with someone.
September 2018 by Andrew Headech
Cant fault them, friendly efficient staff, problem solved quickly with no fuss.
November 2017 by Kyle Simmons
5 star customer service. Was thinking about leaving after a problem which I thought nationwide should of held some responsibility for. After going into my local branch in Huddersfield and having no joy and also calling the customer service line I thought enough is enough. I came to this branch as I was working in the north east. The customer service manager and the branch manager where extremely helpful and very understanding and solved the problem no questions asked. This branch is very good take note Huddersfield these lads know how to look after there customers. Thank you
November 2016 by Daniel Hughes
Good location, nice space with plenty of alternative to counter staff although they are lovely too!
