August 2021 by Rita McIntosh
this bank has the absolute worst website ever it locks me out continually stating information entered is not correct . How can it be incorrect when the passwords/codes etc are given by you updated by me and in front of me as l attempt to get on line.. After several years of this are now intending to close this account it the bank it a joke
January 2021 by Jimmy Bee
Been with them many many years best bank and best staff by far
November 2020 by Andrea Vasey
3 hours of trying to speak to someone about my elderly parents problem only wanted them to be sent a new pin number. Today I will have to take my mum of 87 to Durham, cos that's the nearest back to her during covid when she should be protected just to get a new pin. Disgraceful
October 2020 by Ann Reay
Unable to contact someone to talk to and resolve my query. Tried online and still have a problem with online chat.
September 2018 by Robert Cook
A ludicrous unprofessional bank. My sister and I were left a small bequest and needed to open a joint account to take the funds; I, fool that I am, got a poor credit score when I forgot to pay a bill for polish zlotys (I go there for private dental work). These disgusting credit agencies!! The coop behaved like zombies following orders with no human empathy and refused to open the account! We went elsewhere. I always avoid coop shops, now I add another of their offerings.
April 2016 by Linda Birbeck
Excellent service in bank as well as by phone, the staff can't be faulted, I will not use another bank
