November 2023 by J S
Told by staff that we weren't allowed to take an empty table for 2 including a 12 month child in small pram as there existed a queue (3 people! and one of these was a takeaway), the staff a young man was quite abrupt in his manner, very poor management skills. Looking around, there were 4 tables of 3-4 chairs occupied by a single student on each table! all these students had finished their drinks - no cups and not waiting for any refreshments, appeared to be just using laptops and getting a warm! As a regular Costa Coffee customer we will not be returning to this Durham site, there are better coffee shops in Durham ..Neros, Flat White to name but a few!
November 2023 by nctzen
Their jeans are very easy to wear?
September 2023 by chloe waters
Went in to use £40 worth of gift cards I have never touched & was told I only had £5 balance on? Girl at the counter was smirking whilst I stood there awkwardly explaining. Didn?t offer much help or advice or understanding. Had to pay as I felt uncomfortable as if I was lying about not spending the gift card. Rang up and funnily enough, still have £40 on there due to an ?error? on their part. Won?t be returning though due to Cailtlin. Other staff were lovely though as another lady complimented my jumper :)
August 2023 by Cat West
Love this place!
August 2023 by Mark McGregor
Ordered a 3 piece suit online and paid £189. Collected it from the Durham City store. Had to open the suit to try it on and noticed it did not come with a suit carrier. When I asked for one they had the cheek to charge me £2 for it. Not the fault if the staff. But the manager would not give it to me for free. Collected from the store as delivery to home was an extra charge of £5. They should have told me that a suit carrier would cost me £2. Could have saved me a journey into town. Disappointed.
February 2023 by mar78842
Waited almost 10 minutes for a Frappe while other customers? orders were made straightaway including my friend?s. No clear reason for the delay and staff were unnecessarily unfriendly, not a pleasant experience.
December 2022 by 765AndiSc
Winters day in Durham so stopped off for a latte and a hot chocolate to take out. 3 staff serving so served quickly. Pleasant staff member.
December 2022 by Rocketman 1957
Great, we'll organised shop with so many quality lines!
November 2022 by karennI7232FF
What lovely staff in Costa Durham at the moment. One member of staff I think had Sam on her badge especially lovely, very helpful to all the customers without even being asked. Seemed so efficient too. Thanks Costa.
August 2022 by choudhry younas
Lots of variety ?
February 2022 by Dan Warren
Not acknowledged by staff
November 2021 by 293neilk
Walking down High Street in Prince Bishops Shopping Centre my twin brother Stephen and I chanced upon this Costa Coffee outlet and I must say it was quite good. A neat and tidy interior, light and airy, a glass fronted serving bar showcases the goodies on offer and there's plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling shopping streets, this is were we chose to sit. We ordered a flat white coffee each, served steaming hot, we just kicked back and planned out the day ahead while sipping our coffee's. I am a big fan of the coffee served in Costa Coffee, its consistant in all their outlets and their flat white coffee is a particular favourite of mine. We both really enjoyed our coffee's in here before we moved on and although our visit was only fleeting for a first time visit to this particular Costa Coffee outlet we were totally impressed. This Costa Coffee is easy to locate along High Street in Prince Bishops Shopping Centre, most definitely well worth checking out if you're in the area.
November 2021 by Mark B
very organised and efficently run also very good selection of cakes well worth calling into if you are visiting durham
July 2021 by David Lowes
I went to this store on Monday the 5th of October 2020. And due to current government restrictions I was unable to sample or test any of the fragrances on offer. But then I was greeted by nice woman behind the counter named Lucy. I asked her about the fragrances And asked her which one she recommended.Having spoken with her and describing my tastes, Lucy told me about a fragrance she bought for her significant other and due to her recommendation, I bought that said fragrance and I am really surprised with its smell, performance, longevity and compliment factor.10-10 for customer service and product knowledge. Im going back next week to pick Lucy's brain on other fragrances.
August 2019 by Patricia Dowson
Staff always friendly and happy to help
