January 2024 by Kathryn Boothroyd
Dirty tables. Dirty spoon. Only given half a cup of hot chocolate. No cream available. No gluten free cake options. Very over priced. £14.90 for a hot chocolate and 6 Macarons. Poor layout, felt crowded and overly close to other tables. Won't go again.Dietary restrictions: No gluten free cake options
December 2023 by Tim Kemp
Visited with my 9yr olds...wasnt very busy..waited over 30 mins for food and it was stone cold. Really disappointing. Wont be coming back.
December 2023 by ?????? ??????
Really good place to eat some cakes!
December 2023 by colin M
Afternoon tea really quite disappointing. Took a friend for her birthday & food was decidedly average but service was very poor. Only two staff front of house & one male staff member made it quite clear he couldn't wait to finish at 15:15hrs. Dirty uncleared tables everywhere. Furnishings looked worse for wear very shabby. Place was cluttered behind the counter. I've been to the Newcastle shop before it closed so was looking forward but sadly won't be returning. 3 out of 10 at best. Had to ask for napkins & cutlery was dirty. Extremely disappointed for my friend who's birthday it was.
October 2023 by Anoushka Harit
I visited the store this Saturday to have some coffee and cake , the waiter attitude was so bad he was shouting from far saying that we can only take away . I do understand that they might closing soon but he was so arrogant , it's so disappointing being a regular customer at pv and being treated like this .
September 2023 by LMA67
We waited just a little while to be served as it was a busy sunday afternoon. Absolutely delicious afternoon tea & fabulous service from the 2 guys working there. will definitely recommend & return.
September 2023 by Lupa
We have been trying to use our wedding gift voucher for ages.We discovered the Durham location while staying local.Spoke to the lady on the phone who was working the afternoon shift today.She was amazingly helpful around our enquiry about picking the afternoon tea up as a takeaway.We arrived 30 mins before closing but this same lady was fantastic. Her Customer Service delivery is a credit to your Organisation.Please pass on our thanks to your employee. We unfortunately didn't get her name. A very welcomed Afternoon Tea awaits us in our Caravan tonight.Just had a peak at the products. They look amazing in the selection. Thanks again.
September 2023 by Jane P
We called in with a groupon voucher for a cream tea at around 3.15pm and based on previous reviews we were anticipating a poor experience! Initially we were advised by the counter staff that they were only doing take aways? However, upon approaching the Manager he kindly agreed we could have the cream tea in the cafe after all. Out flat whites were excellent (piping hot as requested) and the scones were fresh, warmed and served with cold firm butter, a pot of jam and a pot of clotted cream each - all very nice. My only criticism is that the venue does not appear to have sufficient staff to clear and clean tables, floors etc during service. However the two staff that were in situ on our visit were pleasant and very obliging.
September 2023 by Carol Edwards
We visited on Saturday 12th August with friends. Unfortunately it was very disappointing. We both had gift vouchers, and we were really looking forward to our afternoon tea. The girl on the till didn?t really listen to what we asked for.First of all we received drinks which we hadn?t ordered. The young man apologised and rectified the matter quickly. After waiting approximately 20 mins and other customers being served we received a vegetarian one, which we hadn?t ordered. He put the two trays to the side and went to enquire what had gone wrong. After another long wait he suggested that we start on the one he had put aside. (It was missing the salmon). The four of us started sharing the sandwiches and scones. The young man went upstairs to the kitchen to see what the hold up was, again other customers were being served.The young man could not have been more helpful and we reiterated it was not his fault. It finally arrived another 20 mins later. We asked for doggie bags and left.A poor experience that made the afternoon very disappointing.
September 2023 by Janice S
Ideally placed in the centre of Durham, we had a very enjoyable afternoon tea. It looked as if we'd arrived at a good time of day 2pm as it was apparent (some tables waiting to be cleaned) that they'd been busy. The staff were very friendly & helpful.
August 2023 by james riley
Had a wonderful experience. I was served by a lovely man who was enigmatic in his appearance and gesture. There was a sense of mystery and foreboding. Service aside, the cakes were also wonderful. Well worth a visit
August 2023 by geoffrey beddard
Good points: helpful and friendly staff. Scones were very good and tasty, the sandwiches also were very nice.Bad points: The clotted cream was not clotted cream, it had no flavour and the texture was like synthetic whipped cream, yuk. The cakes were too sweet. The biggest issue was the so called clotted cream which the menu states as being clotted cream.
August 2023 by PeterMVic
Durham is blessed with many cafes and eateries. With a prom and 1 year old we were looking for a place with indoor space. Patisserie Veronica looked good. The menu was good and the pastries were attractive. The omelette was good and the Croque Monsieur was okay. All went well until a pastry had obviously been left out for a while and had become hard to eat. Unfortunately the staff were unconcerned and took the pastry away but offered no explanation and no replacement. The visit could have been better.
August 2023 by Maddy Bloomfield
My mum had an afternoon tea to celebrate my grandma moving house. I was a bit worried as we've done this before and it wasn't amazing but this time it was! The staff were genuinely phenomenal, really patient and helpful as we had an extra person and had to rearrange tables. The afternoon tea itself was lovely, my mum had an extra tea at no extra charge. I was stuffed but the big cakes also look beautiful, so will be coming back
August 2023 by Sheba Kurian
Came here for high tea. We had a groupon coupon for two. The pastries, scones and sandwiches were good and as per expectations. We had unlimited hot beverage included in the coupon which was amazing . We had to wait for a very long time to get the food which was a downside. The overall experience was good and value for money.
