March 2024 by Peter Hunter
Grandson needed food and bedding for his bunny, everything in 1 place and very helpful staff.
February 2024 by Jane Alice
A lovely size store with animals available. The store was well stocked and the staff were friendly
February 2024 by Mark Howie
As busy as I gets it needs more hands on staff. Not Just enough to man rhe tills. But they need to ataff the floor to ensure people do not walk out unattended as I observed. Overall they have the right formula to keep being successful.
January 2024 by Bear Donnell
Booked an appointment for pets at home washington, I typed it in Google and it brought me to this one. The woman I spoke to was really friendly, telling she'll call washington and explain the situation.My pup does get car sick, it heavily drools whilst I drive, followed by throwing up. I explained this to her and asked if there was any possible way I could get squeezed in here and she did her best and we got fit in. Currently waiting on the pup now.Absolutely lovely customer service, friendly and with a smile. Once again I appreciate it! I didn't catch her name but she has tattoos if that's any help haha. Will go again!
December 2023 by Gina Cruikshanks
Lillibets first groom so was unsure how she would be. The groomers were absolutely brilliant and lillibet looked amazing when she was doneThank you so much will be back in a month !!!
December 2023 by jason punshon
Great shop, staff super friendly.
December 2023 by Robb Hirst
Great for furry pets. Lots of range of foods and equipment. Friendly staff.
November 2023 by Maggie Smith
Cant praise the staff enough,Thomas and Jordan and a woman who I didnt manage to catch her name all assisted us today .They went beyond our expectations with friendly advice and exceptional service.Wouldnt hesitate to recommend this store.All three staff members are a credit to the employers.
October 2023 by chloe louise
First time using this service and think it will be the last. I booked my 2 year old puppy in for his groom. After paying the deposit which I would imagine it would come straight off the total bill I was told this was not the case on the day of his groom. I proceeded with the payment as it was not a problem. As for the payment of the deposit - I still did not receive it after 3 weeks until I had to go in and request for the refund to be returned. I can?t fault the groom itself as they trimmed his fur fantastic, but as for the service, I would say otherwise.
October 2023 by M A
Genuinely the worst customer service I?ve experienced. The one (!!) staff member on the shop floor who was preoccupied with his earpiece willingly ignored and walked away from myself and my boyfriend when we wanted to ask if they were able to take rodents out of the cage to handle before buying. Somehow another customer managed to speak to him and he was preoccupied with her for around half an hour, in which my boyfriend and I had to hang around the shop waiting as we couldn?t ask the one lady on the till who was dealing with long queues. After feeling like we were chasing the worker around the shop when he was no longer with the customer he eventually walked off while I was in the middle of saying excuse me and then came back five minutes later and told me to talk to another employee nearby in the grooming salon. She then explained why they can?t take rodents out of the cage, which is fine in itself but would have preferred to not waste half an hour of my afternoon and feeling like a pest in the process. Also interesting as I?ve previously been able to either handle or see an employee handle every pet I?ve ever bought prior to buying in another Pets at Home branch for the past ten years? And she said they were too young to be handled which of course begs the question of why they?re selling them at that age anyway.She was perfectly nice but I think it?s clear the place is understaffed and that that probably contributed to the man?s behaviour. However I have worked retail and services for many years prior and even overworked never behaved like that to a customer, nor have I ever encountered a retail assistant to behave in that way in any other shop.Went into Smyth?s after and was almost immediately asked by an employee stocking shelves if we needed any assistance which reassured me I wasn?t going mad by expecting a retail assistant to actually assist.
October 2023 by Steven Pattison
Really great shop and we can always find something new for the dogs!
September 2023 by Adam Hubbard
Staff are always so friendly when I shop here. They have a wide range of products for most pets (hence the name I suppose). There is also a large car park so there's never any problem parking. Pets at home also have a 'card' which offers points when you make a purchase.
August 2023 by Jane normington
A huge thank you today to Paul from the Arnison centre who helped us with expert advice. We very thankful for your expertise today.
August 2023 by Ranualf Hunter
A decent pet shop as we have degu so they have a load of food for them as well as toys and stuff to chew on
July 2023 by Team Woody
really good service and animal knowledge