October 2023 by Adhnan AR
Worst customer experience
July 2023 by Helen Towers
Friendly
July 2023 by Happy Voodoo
The only let down for this pharmacy is that, for a particular medication, the times are between 9-11am and 3-5pm. Which is both inconvenient for many customers and confusing as to why. Apart from that, the staff are suberb.
January 2023 by David Wright
Aaaaa++++++
November 2022 by Michael Simpson
Horrendous Customer Service - should not have a contract with DPDMy parcel was left at this Pharmacy1) Closed for lunch on first visit - what customer service industry closes for lunch these days? A post office certainly doesn't2) Refused to give the parcel to my wife on the second visit even though she had the barcode and has the same name and address as me3) I had to wait for 10 minutes on the 3rd visit as the "only person who can scan a bar code" was "out"They should not be accepting a contract with DPD if they cannot offer the appropriate customer service.
February 2022 by Petrina Wilkinson
Very poor service,medication never ready on time, if its important meds and they haven't enough in stock they will tell you they can't tell you when it will be in. I get the impression they just don't care.
December 2021 by Alan ?Nogga? N.
Excellent service from the staff in this pharmacy/ Shop.
June 2021 by Ashley Ferguson
Lovely staff front desk, pharmacy staff and delivery driver Den. Nothing is ever a bother and they go out of their way to help. Can not comment of the pharmacist himself as never dealt with directly regarding my medication.
June 2021 by Gloria Robson
Lovely people, great laugh and great service..
April 2021 by ANDREA Robertson
Pharmacy staff are very knowledgeable and helpful. Shop staff are always lovely and do everything to help. Nice and clean.
April 2021 by zack rogers
Never had a problem great service
March 2021 by Kerry Anne
Both front of shop and pharmaceutical staff are nice and friendly. Always helpful. Pharmacist gave good advice regarding medication that I'd been taking a long time that even Dr didn't tell me.
March 2021 by Vince Livingfree
Staff attitude is disgusting. They put people such as my self who have anxiety, on-edge. Their customer services are disgusting. The dispensing team are great, but front of the shop all should be fired!
January 2020 by Matt Cracknell
They lie about supply issues forgetting that all pharmacies in the region use the same small group of suppliers. No one else is having supply issues, so Shotton Pharmacy is either being targetted by these suppliers, are incompetent at ordering stock, or as I said, lying about supply issues when in truth they no longer want to sell an item! 6 months of an item being ordered/chased "daily" but not being recieved is totally unrealistic and just makes the pharmacy look stupid!UPDATE: A few months on and the bull story is still being told. Seemed to catch them off guard as the lie was mumbled and tongue tied with the counter staff getting flustered while trying to think of the rubbish to tell! Such shocking behaviour. Just tell the truth!
January 2018 by John Welsh
Very rude Marko
