February 2024 by Steven Hutton
Fantastic service by Steven. New van key programmed and repair to spares.
January 2024 by Julie Carter
Had a car key cut here £80! The new car key worked but then the orginal wouldn't work anymore when I queried this (as it was working fine until they had it) the man shrugged his shoulders and just said not our key. Didn't offer any other suggestions not helpful at all quite rude. Will not be using these again.
January 2024 by Michaela Jia
I am disgusted and disappointed. My friend (white local) had his keys cut here for £3, and when I (Asian international student) came, I was told the only option was £27. After the keys were made the staff told me there are indeed cheaper options but he didn?t tell me because the metal quality would not be as good anyways. I never cease to be shocked of how casually racist and discriminatory people can be.
January 2024 by Patrin Reid
??????
November 2023 by John Scott
Great service
November 2023 by Sam Gregory
As my car key was broken, I visited my local Timpsons at Durham - after seeing how expensive an OEM car key would cost (£300+).This price was based off a brand new car key where the FOB would need to be coded in.However, this was overkill since my FOB was fine - it was just the actual key that had broken off.I then took the key to Timpsons in Newcastle > who machined me a brand new key which was then placed with my existing FOB, but in a new plastic casing.I tested the key and the FOB worked fine. But when I tried to turn the engine on, the key would not turn in the ignition.I then took my new car key to my local Timpsons in Durham (near Tesco), after which the key then turned and started the car engine.Some days later, I tried to press the key release > but the car key would not retract.I then returned back to Timpsons in Durham (near Tesco), and this would be the final time as my car key is now working fine.The reason I have given a positive review is because:>The value of Timpsons far outweighs the value from any car dealership - when considering key cutting (in total, I paid £55 for a brand new key that was cutted, and a new plastic casing that housed my existing FOB, which did not require coding)>The service I received from the gentlemen who works at Timpsons' Durham branch (near Tesco), was excellent.Though I originally had the key cut in a different branch in Newcastle, I was able to return to Timpsons at Durham when the key needed adjustments on two different occassions.And although the key would require 3 visits to Timpsons to get it right, at the end of the day, I received a new car key at a reasonable price.And although I did not have a receipt from the Newcastle branch, the gentlemen easily identified that the key I had was a Timpsons' key and he continued to alter the key until it worked as intended. And this was free of charge - meaning I only paid for the initial key cutting at the Newcastle branch.
November 2023 by Daniel Conroy
Great service and reasonable price. The ge telemann who served me helped fix a recently broken car key and was very knowledgeable about the process, explained the costs in advance and fixed my issue quickly. Hopefully I won't need to hold back for that problem again but all other key and battery services I need will go to them now
October 2023 by Wayne Wharfe
Rubbish and rude, don't ask for a car key to be cut because it will cost you around £200, cheaper going to a family business cutter as it was £50 and super helpful
July 2023 by Hashim Hussain
Excellent service and insanely fast. Would recommend
June 2023 by Jonathan Reeves
I have never met such a rude man. He was on the phone and sighed when I entered, it felt awkward even asking for help and he mocked me when I said I had things to fix.
June 2023 by Robert Engelstone
Whoever works the Sunday shift should be sacked, literally told me I shouldn't get my watch fixed because it would be too much effort for him
June 2023 by Fergus Lynch
Really good, staff very helpful
April 2023 by Roxana Brivent-Barnes
Pleasant young men, a pleasure to deal with, polite and helpful!
December 2022 by John Thompson
Called in on Sunday to get a new battery for my car key. The guy who manages it ( sorry I didn't get his name) was absolutely brilliant. I've worked in retail all my life and this guy just gets customer care. Friendly,informative and a great ambassador for Timpson. If anyone from Head Office is reading this,give that man a raise.
September 2022 by Ian McKone Music
Friendly and professional, good advice
