February 2024 by Jim Yates
Good range of quality products, easy parking. A little dark in the shop
February 2024 by Claire
I have done a food shop here, and I do find the prices quite competitive now with most of the other major supermarkets. The only problem with this particular store is it's very small so you're very limited to what you can buy. It needs to be said, though, that M&S food is much better quality than any of the other major supermarkets. They do have normal manned checkouts, but you're encouraged to use the self checkouts, it seems.Today, I used the click and collect service from an order online, and I had to go right to the rear of the store to collect my parcel.There's a machine there where you type your name in (no humans appear to work in this area, it's all self-service). There was nobody in front of me, and yet I had to wait quite some time for my parcel to be brought out to me. I believe you can also self-serve a return at the same machine, too.Parking can be a bit of an issue during busy periods. The car park is way too small and usually overcrowded, especially at a weekend. If you park in a normal bay, you're going to struggle squeezing yourself out of your car because the bays are way too small.Using a trolley is pretty pointless because navigating it through a busy car park is stressful.This particular M&S has a cafe attached.
February 2024 by Helen Bage
This review is in relation to the cafe. Extremely slow service. The sausage ciabatta was tiny, barely a child size! Jacket potato and cheese was at best average in size and taste. I am shocked to see no tuna on the menu at all. The value for money is terrible. I won?t visit again.
February 2024 by Joan Willingham
Friendly and helpful staff
August 2023 by Bev Storm
A very convenient store with fair priced food. They like to make reductions on there going out of date items but, some are not much cheaper the buying the 3 for a set price offer. Other reductions (especially the later in the day prices) are more than fair. Cheese is of the best quality & very reasonably priced. The cream cake selection box is good value, they do good cream cakes. Most of all, I love their Messicani Pasta (dried), they're great on their own or absolutely anything else!
July 2023 by Jackie Johnson
Quick & easy even time for a stop at the cafe.
June 2023 by michelle scott collins
Helpful,clean,and variety
June 2023 by Adam
Good service but very expensive for a cafe.
April 2023 by lovebirds plus3
Nice store, busy and products expensive but nice quality.
December 2022 by Tracey Elliott
Lovely selection for a smallish store. Love the Toasties, coffee and scones from the cafe ??
November 2022 by karen lodge
Latte coffee cappuccino and americano coffee . 2 cheese scones 1 sultana scone 3 bits of butter £ 16.00 . Cheese scones very dry .. if you wanted jam 65p small jar .
July 2022 by Sam Appleby
I go here every week on the same day. Staff always make me feel really uncomfortable and follow me around everywhere it?s like they walk around looking to see where I am. Then when I walk towards the tills they always stand there like a brick wall. Also the ham has been off when I?ve got it home and smelt off as soon as I?ve opened it. If there was another in Hartlepool I?d go there. Awful shopping experience.
May 2022 by Honie
Great M&S Cafe'...excellent staff, good food and desserts, clean, fast service. The food in the store in general looks fresh. The cashier I had was professional and kind. Awesome job!
December 2021 by Mark Thompson
Went to M&S cafe at hartlepool.I've never ever met such a lovely team in the cafe dept.They are so helpful, polite and most definitely happy in their jobs.WELL DONE YOU GIRLS AT M&S CAFE!!!!!
August 2021 by Nicola Lane
The staff are pleasant, friendly and helpful. The shop tends to stock the basics as it is quite small. The shop and staff are just what you expect from the Marks and Spencer brand - and the Percy Pig cake in a jar is addictive!