October 2023 by John Wolsey
Called up and reserved some materials so I could pay and collect them 2 hours later. Get there and have to wait in a queue on the main road as a hgv is struggling to get into the car park. Waited for about 10 mins as the car park was full considering there?s only about 5 spaces. Finally get a space, go in and the bloke says there is no items reserved and that they don?t have any in stock. Told them I?d rang up but they said nothing we can do, so why tell me they were reserved in the first place then ? I was dumbfounded and ruined my plans. Obviously won?t be going here again. Went to mkm and got them straight away
June 2023 by Eric Bruggeman
Always a pleasure to visit the store, friendly and very helpful staff.Would recommend a visit if you need hardware or building support and supplies
June 2023 by Steve Fleet
Fantastic customer service well done Joe
February 2023 by Lisa Holt
Brilliant service from Ollie, there was a mix up with our online hire order and he sorted it out quickly and arranged same day delivery. Davey who dropped it off was great too, really friendly and helpful.
February 2023 by Ash C
Good service, friendly and helpful staff in shop and wood shed. Chap in the shed very helpful, loaning me a saw to cut a couple of lengths.
December 2022 by Paul Brumby
Unfortunately tonight a local charity needed a generator a few mins before 5 o'clock, puffing billys generator, could not play music so the team tried to buy a new one this branch declined to remain open to allow us to try and fix it
December 2022 by Sophie Riding
So disappointed with the service we received tonight, granted the shop was shutting but we called prior to this and where kept on hold when we?re desperately in need of a generator, and they wouldn't stay open for us to buy one to keep Puffing Billy going.
December 2022 by Lee Marsh
Decent tip once you get in.. but not exactly safe to queue hgvs up on a live A road..
November 2022 by Chris
I don't know how the trade survive in the town of Hartlepool, this store never has any timber in stock! Its always in Middlesbrough or further afield. Sort your self out Hartlepool. Whoever is in charge of stock needs to be sacked! The town needs more suppliers!
August 2022 by Robert Bagley
Excellent service from ordering to delivery
June 2022 by Andy Wain
Such friendly and helpful staff!
June 2022 by Dan Burley
Tried the rest....these are the best. After being in the trade for over 25 years I have consistently been impressed with TP. The staff are always helpful, if they don't know they will find out and if it cant be done are honest enough to tell you rather than promise and let you down. Prices are good, happy atmosphere all in all top guys (and gal)
May 2022 by Chapz music
Terrible customer service at Travis Perkins Hartlepool. Man at the desk with skinny arms and black eyes, glasses around 11am said I should?ve stuck in at school because I came back in after buying some items and wasn?t sure if the order sheet was right. The numbers on the left look like the quantity but it?s on the right and says 3.00 instead of just x3. I was just making sure I ordered the right amount however this man must?ve thought that I was correcting him. I admitted my mistake and told him thank you but when I had my back turned away he snidely said I should?ve stuck in at school. It offended me quite a lot as I am autistic and realised my mistake once he told me. He came to the conclusion I was correcting him but this wasn?t the case. The rest of the staff are always great ??I don?t know if he?s ill or not but the one with skinny arms. I didnt want a fightyet all. I don?t know if you are going sack him or not but horrendous attitude. Please respond
March 2022 by john mc gettrick
Good service in out no problems friendly Staff and very helpful.
September 2021 by Michael Scott
Good tip when you get in, but expect to park in the live lane of a busy road before you go in. For all Travis perkins health and safety this isn't exactly ideal
