March 2024 by Shirley Griffiths
A huge shout out to Kelly in the Hartlepool branch, after a couple of frustrating days dealing with the London based call centre.Kelly resolved my issue within minutes should of called there 1st, she was super professional, friendly and a great help. I can now relax and look forward to my holiday.She has definitely converted me back to booking in store.... a big thank you Kelly ? ?
March 2024 by Deirdre Marie Picken
..I've just booked a holiday in the Hartlepool Tui store..so much more simple than peering at my phone! Wonderful service from Kim and Kelly..not at all pushy, but helpful. Certainly left the store with peace of mind and confidence that all was well with the booking. Thank you, so much Kim and Kelly..I will heartily recommend you both..
February 2024 by jack taylor
My wife and I have just been into TUI Hartlepool branch, we were greeted by a very nice young lady (Kelly) who was a credit to TUI, she found us the exact holiday we were looking for, and at a very good price, Kelly was so pleasant and efficient, within just a few minutes she had everything sorted, 5 star service will definitely book in Hartlepool branch in the future. Many thanks Kelly, Mr & Mrs Taylor .
February 2024 by Ben Waggott
Extremely helpful Hartlepool TUI big shout out for Kim and her branch manager. Highly recommend booking through this branch. Thanks again and we will be back soon to book our next holiday.
February 2024 by Val Turnbull
Thank you so much to Kim for giving my sister and I time and patience. We told her our likes and dislikes as we weren't sure at all where we would would settle for. Comparing and contrasting places hotels.. apartments..transfer times and prices we were drawn to Skiathos. We know we'll fall in love with this little island so again thank you Kim we feel you've definitely helped us make the perfect choice. Val and Lynda
January 2024 by Debra Stephenson
Spoke with Mel at the Hartlepool branch of Tui and she was able to answer all our questions professionally, knowledgeably and with good humour. Many thanks.
January 2024 by Harry H
We would like to thank KIM who helped us to book our holiday for being so helpful & understanding making sure we got what we wanted
January 2024 by jasmine weatherill
Thankyou! Booked with Tui in store and it was a great, very easy experience- where they made sure we got a good deal! Special thanks to Kian who found and booked us a perfect first holiday. :)
January 2024 by Jean Edwards
Recently booked a holiday with TUI Hartlepool branch. Received excellent service from Kim. We knew which holiday we wanted. Gave Kim the details. No fuss. No stress. All sorted within half an hour. Cannot ask for better than that!!!
January 2024 by terry hardwick
Very good and professional service by Kim solved all my needs with mobility and a very efficient service a big thank you to Kim
January 2024 by Valerie
Booked holiday with help from Claire, this lady went above and beyond to help us get a fantastic deal, really looking forward to getting away. A big thankyou once again to Claire
December 2023 by Wendy
Such welcoming and helpful staff, especially Claire who booked our holiday- very efficient and friendly. Wouldn?t hesitate to recommend and will certainly be returning to book future holidays. Thank you Hartlepool Tui.
December 2023 by Holly
I recently booked a holiday on the phone with the TUI Hartlepool Team. I received fantastic service throughout which made the whole process quick and easy. I would like to especially thank you Kim for Her patience and answering my queries. Her customer service was 5 star, She was polite, extremely friendly and shared a wealth of knowledge and her enthusiasm for the Country/area we will be visiting. Kelly was also very helpful when processing my booking. It is clear the whole Team have excellent communication skills and were all so lovely to talk to. I will definitely be booking my future trips with this store. Thank you
December 2023 by John Wright
Just booked our cruise for next April for our wedding anniversary. Great service and attention to detail from staff members Kim, Claire and Jess. Many thanks.
November 2023 by Gillian Jordan
I recently booked two holidays with TUI, a family holiday for Florida 2025 and a holiday in Majorca for 2024. Mel Harland was fantastic nothing was any trouble for Mel, she has gone above and beyond what I expected to make sure everything is perfect for the family and myself. I'm sure I will be booking with TUI for future holidays, thanks again Mel your a star.
