March 2024 by Matthew Shewan
What a disaster. What appeared to be a excellent Carvery, only to end up eating cold food. The comments from a member of staff was unacceptable when taking away our uneaten food.SORRY ABOUT THAT SIR.
March 2024 by Sarah Day
Very disappointing Afternoon Tea on Saturday. Ordered the vegetarian option and was absolutely horrified to receive a quiche with bacon in. I first queried this when the quiche arrived at the table, but I was reassured by two members of staff the quiche that had been served to me was definitely vegetarian with no meat. Having been a vegetarian for many years, I was almost physically sick when I tasted bacon. I alerted a member of staff to explain the issue who apologised and reassured me they would bring me a vegetarian quiche. After 15 minutes, the member of staff advised that unfortunately they could not provide a vegetarian quiche due to 'cross contamination'. I found this quite unbelievable as I am sure the chef had the facilities in the kitchen to cook another quiche separately, particularly given the size of the kitchen! Instead I was offered two additional finger sandwiches as a replacement. Although the staff apologised and offered a 25% discount on the cost of my Afternoon Tea and another 25% discount on the two bottles of Prosecco (even though I don't drink alcohol and hadn't ordered the bottles), this was certainly not enough of an apology in my opinion. I will certainly not be going back to Ramside Hall. If you are a vegetarian, then I would advise you to check your food twice before eating.
March 2024 by Anna
We stayed at the ramside Hotel on the 22/03/24 for my hen do Upon arrival we were offered to put our bags into our room which was useful given that check in wasn't until 3pm. The receptionist at the time was well mannered. The only thing I would of liked from reception would of been directions of where our room was/spa/toilets. Nothing was explained.The spa was amazing, unfortunately I did not get the senior spa therapists name but I wanted to say a huge thank you she was very kind and pleasant! Amazing massage too. Thank you! ?The restraunt staff in the aisian fusion restraunt were probably some of the politest staff I've came across. Brilliant service, thank you again.The room was sparkling clean. Overall very impressed for my hen do stay. Looking forward to coming back in the near future!
March 2024 by Aga
Rooms: Not worth 250 per nightSafety: Not safety. Door shut itselfs whatcis dangerousFood & drinks: Nice in Fusion. Breakfast no options for vegeterian or vegan, very basic manu. Food was cold and not very teasty.Noteworthy details: My worst hotel experience ever
March 2024 by Adele Gash
Didn't stay over. Called in for a drink. Lovely friendly atmosphere and the staff where amazing. Especially the duty manager Jack.
March 2024 by Robin Telford
Food & drinks: Relaxing place in the spa services was first class
March 2024 by William Donkin
Always a
March 2024 by crazy Baker
Food excellent. I only visited the carvery so service was limited.
March 2024 by David wilkinson
Fab driving range
March 2024 by caroline Johnson
We had breakfast. It was hugely overpriced for the selection of food. Food wasn't that hot. Wouldnt recommend stopping by for breakfast.
March 2024 by Daniel Conway
Booked the foundation room for a family event. Generous amounts of parking. Hog roast with stotties were incredible ?? Gravy, roasties and stuffing were next level ?Food & drinks: Hog roast with stotties were incredible ?? Gravy, roasties and stuffing were next level ?
March 2024 by Peter Milburn
Afternoon meeting for approx 100+ in designated area. Veey good for formal function but Car park very full.
March 2024 by Jennifer Tennant
Our premier room was first class with lovely view of lake. We had been sent a bottle of Prosecco from a friend to celebrate my husbands 80 birthday which did not arrive in our room. Thus we knew nothing about it until he contacted us after the event! Our room was on first floor and twice during our overnight stay the lift broke down twice, once with us in it. Nightmare!we were checked in efficiently and sat in lobby and asked waitress in charge of room if we could have coffee. We were told to serve ourselves but pointed out coffee pot was empty she said she would see to it but didn?tWe then asked if she could bring us coffee as our guests are very old. She said it would be quicker if we went to restaurant. This lady was most unhelpful! I know she was in charge of afternoon teas but only had 2 tables in use and she was standing doing nothing. A most unpleasant attitude for anyone to encounter newly arriving at hotel. Our dining experience privately in Green room was made special by our Maitre d who was excellent. Unfortunately the food was not wonderful. Those who chose steak were delighted however Caesar salad poor with very hard croutons and little chicken. Comments about prawn cocktail ranged around. Had better. My roast chicken was ok but roast potatoes were hard cold and inedible. My husbands venison poor. And also cold.Very bad access to toilet facilities for ladies. Involved curved stairs on walking length of hotel to Bishops Suite etc. cannot believe this situation is even allowed. On asking I was told disabled guests can sometimes be accommodated in ground floor corridor room if not in use? Thus I would not recommend any female not very fit to visit. Mens access much better near bar!!!Breakfast was excellent all round. Everyone enjoyed choice and food and staff were lovely!My younger guests really enjoyed their spa time and swimmingRobyn Pearce was our event organiser and was excellent going the extra mile to ensure we had a special time. I am sad that I have had to report some negatives but they were beyond her control.
March 2024 by Sandra Darroch
Absolutely beautiful afternoon tea, with warm friendly service. Highly recommend, the surroundings and ambience were really lovelyFood & drinks: Lovely selection for afternoon tea
March 2024 by MERYEM NUR ÇOBAN
We came for an Amazon Party. After driving around 40 minutes I think it was lovely welcoming. Maybe entrance might be a bit directed well because we had to try other doors.Our lunch was really tasty buffe well ordered and clean.I will recommend this place
