Shoe Stores in Murton, Durham

“Just recently had hip surgery, needed a decent pair of trainers , never brought New Balance trainers before , had a look online, but I really needed to go try some on due to walking differently now , staff were really helpful and quickly came over to ask if we needed some help , which I really was really helpful, Rachael suggested some pairs based on my requirements , I decided on a pair , but the seating areas to try them on was to low for me , so I said it's ok , if they don't fit il bring them back , she quickly said no no , I will get you a chair from the back , and she got her other colleague to go grab a few sizes as I never had the brand before, she helped me try some on , and make sure I had the right size , on leaving the shop after paying she even wrote the stores email address on the receipt so if I had any issues I could get in touch as there phone was broken at the moment. Well Rachael, you really did go above and beyond to help me , and you was so helpful and friendly, you really did deliver brilliant customer service, you made reasonable adjustments for me due to my disabilities, which I don't think I have ever had in any shop before . I would definitely recommend this shoe shop , and the quality of the shoes are really good and so comfortable, but I think if wasn't for Rachael helping , I might of picked the wrong size and style. Thank you Rachael for all your help I will definitely be back when I need some more shoes , you deserve lots of credit for your service and a raise ! If only we had more of you in other shops the whole shopping experience would be a whole lot better thanks to people like your self .”

“I got a lovely pair of comfy sandals today. I was helped by Wendy who helped me find the right pair as I have a bad leg and my food swells up so I’ve less to choose from. She also helped my mother find two pairs of shoes. They are such friendly helpful staff in their and it makes it a nice experience xx thank you”

“Took advantage of the buy one get one half price didn't realise but the second pair was off the display would have preferred a pair from the stockroom that hadn't been handled that said the service was good and the lady who served us was pleasant.”

“The staff in M&S are always well trained and helpful. Could not find the shorts and assist helped me locate them.Service at the till good and polite. Nice layout and space to walk around.”