December 2023 by Susan lines
Absolute nightmare from start to finish. No trollies,then it didn?t have a holder for the hand scanner. female toilets disgusting! Nothing on the shelves and loads of price tickets missing. Don?t even get me started on them stupid bloody doors on the fridges. And why the hell is half of chilled at one half of the store and half at the end! Queues a nightmare at the tills. Came out stressed to death
December 2023 by Liam Hutchinson
What a complete nightmare.(I am writing this as I have now been stood waiting in a queue for 20 minutes to be seen at the till and it?s not even that busy?!)We?re going to be late picking our kids up from school!We as a family have now decided to boycott ASDA. We have been loyal customers since the 90s and watched how ASDA has been slowly replacing checkout assistants with computers? This is causing havoc.No trolleys available, no bags at the checkouts? what has happened to ASDA?Pack in with the corporate GREED and start hiring real people again!Scan and Go is basically an innuendo for (we are sacking staff and using the customers as a free labour force)15 more minutes has now past and I?m still stood here.Apparently they?ve got staff looking for some games for them. Nice one.For reference:Till 9Stood at the till from 16:06 until 16:40 - 17th November 2023Spennymoor AsdaPlease stop replacing people with AI
December 2023 by Northern man
Not the best supermarket, always busy, chaotic, unpleasant loud staff, half stacked shelves and also now getting expensive compared to other supermarkets. Oh and it's in Spennymoor, enough said.
November 2023 by Debra Carr
My last visit was chaotic. Shelves and freezers not well stocked. Supervisor barking orders at staff when i was at checkout which i thought was very bad manners as i was being served plus humiliating staff on shop floor. Very unprofessional. However the young man who served me was excellent customer service as are most of the other staff. Down side you have to ask for bags at self serve now which means if its busy your standing around waiting for staff to give you one. Lots of big black flies coming from stock room and flying around store. Absolutely disgusting spreading germs and diseases environmental health needs informed.
October 2023 by margaret matthews
I visited Spennymoor Asda this morning around11amBefore shopping I went into the Ladies Toilets. Absolutely disgusting - so early in the morning, the aroma as I opened the door leading to the actual toilets was awful. No way had those toilets been cleaned !I looked for the Manager - not available !?(Not my place to source the Cleaner.)Who checks the toilets have been cleaned ?I will certainly be writing to Head Office - someone needs to take responsibility for the neglect.
September 2023 by Susan Mccormick
Aftar visiting asda spennymoor at weekend decided won't be going again no trollys no baskets shelfs messy if not empty women on self service bad mannerd have to say check out lady very nice took 20 min to get served due to being busy while 4 check outs closed really bad management of shop will go to different store next week
August 2023 by su Madden
Fair prices, easy access and staff are second to none.
July 2023 by F Unnyboy
Only visit this supermarket occasionally.Today I found it dimly lit and not a lot of quality fresh fruit and veg.I had to enquire about a price as there was a whole shelf in the household aisle not priced.The staff member on the self service check out found the price of an item for me.When I told her about the other pricing issues ,which I often find when shopping there,she wasn't bothered at all.Most of the staff,even at the checkouts are miserable and it is clear they don't want to be there or offer any customer service at all..What a joke when on the some of the staff uniforms there are the words, Happy to Help!'
July 2023 by Aimee Clarke
Visited the store at 14:30 on a Tuesday to find the create your own pizza was shut. What is the point of having a create your own pizza place when it?s 90% shut during the period of opening. The one at bishop Auckland only ever shuts 30 minutes before closing. Which is beyond a joke. Also had to squeeze past trolleys and staff restocking shelves and blocking aisles and my mam who has a mobility aid had to squeeze past and the staff didn?t look bothered. Will not be returning to this store let alone recommending it to people for shopping.
July 2023 by Rebecca Walton
Today (8/7/23) at 11am when we were leaving Asda a female member of staff was walking behind my mam and because she was going ?too slow?, she started making actions with her hands and mocking my mam. Even another customer commented about how disgusting this was. Not to mention the embarrassment my poor mam felt! Can I also state my mam has arthritis so is unable to keep up with other people.On another occasion 2 members of staff were shouting at a young female worker about something and made the poor girl cry in front of others. This was clearly not a conversation to be had on the shop floor!We shop here 3/4 times a week but it?s fair to say we will not be returning. Absolutely disgusting behaviour!
July 2023 by 2020
Annoying atmosphere at self cashier
July 2023 by Patsy O'Reagan
I'd like to compliment Barbara on the self service till this morning (27/06/23) for her pleasant customer friendly manner and helpOutstanding serviceThank you Barbara xx
June 2023 by Steve O
Not a lot of choice with lots of empty shelves and prices high, couldn?t even get a pizza made up at 2pm on a Sunday if I?d known that I wouldn?t have gone.
June 2023 by Bliss Langstaff
Pizza counter always shuts 1 or 2 hours earlier than stated on their website.
June 2023 by Kev Brown
Good place to shop, with friendly, helpful staff...
