February 2024 by MightyMichael Tunnell
This is my experience with one member of staff. Old with bobbed grey hair and glasses. She really needs to go and take extra lessons in how to be friendly. I've been popping in boots for about 3 years now and every time I go in she is so rude and miserable. Alright having an off day but every single time. No hello or goodbye nothing no smile zilch. It just makes me want to go elsewhere and only on a last resort will I go in there.
June 2023 by Sylvia Turner
Brilliant service thanks
April 2023 by Basia O
Didn't have ointment I wanted, but staff very polite and trying to help
April 2022 by kazzyd63 northeast
Lovely local branch, friendly staff who can't do enough for you.
February 2022 by Sarah Watt
Been in twice and both times had the same member of staff being rude towards me!! As soon as I approached the pharmacy she blurted out " There's no pharmacist till 2 o'clock so no prescription also there's no lateral flow tests" rolling her eyes telling me this! I didn't get a "good afternoon can I help" I only went in for throat spray!! Wont be returning there again! You need to train your staff Customer Service skills.....
December 2021 by Emily Wenzel
Very rude staff. Part of my prescription wasn't available to collect so I was told to come in the following week to pick it up. When I came back the assistant serving me was short with me and refused to believe that I was missing 3 months worth of medication. Her attitude was very belittling and I ended up cancelling my prescription altogether after she was reluctant to reorder it. I won't be returning.
September 2021 by Grace Davies
Very clean staff friendly didn't have to wait long ...
August 2021 by Paulii Norton
Amazing staffNo matter how busy always have a smile and always have great customer service..
August 2021 by Sylvia Gourley
Picked up online order. No problem. First time I have done this, normally get thing delivered
August 2021 by SmoggieDamo1983
Bad service and yet while I appreciate their are busy it doesn't take 3 days for your prescription to process
September 2020 by Suzie S.
Had to wait about 4 minutes in the rain. Only 2 people allowed in at once. Which is a good thing. Served quite quickly
June 2020 by IanW-1698
Never again will I purchase glasses from Boot's Opticians in Stockton-on-Tees. After spending £500 24/01/2020 on top of the range varifocal Ray Ban glasses which included 'Zeiss Superb' Transition lens, Blue Protect finish, UV Protect Duravision totalling £630, (before over 60's discount applied) and it was the worst decision I ever made after years of buying glasses, by going to Boot's. From the manager down to the sales technicians, I was lied to in almost every aspect during the purchase options. In October 2019 my wife also bought glasses from Boot's in Middlesbrough spending a similar amount, but without any reason for complaint what-so-ever. We both agreed that in 2 years time, our custom will be going elsewhere.
October 2019 by Katyw West
Lovely staff
September 2019 by paul ranson
Fantastic staff
September 2019 by Linda Ward
Pharmacist really helpful and supportive especially when GP not available
