October 2023 by Cott Cub
This Post Office has always been unprofessional and unfriendly. A new manager and fleet of staff should be employed, this place let's the community of Cottingham down terribly. Let's not forget the way our mother's have brought us up with a smile on our faces - saying PLEASE and THANK YOU. I have contacted the Post Office Headquarters regarding the poor quality service. Let's hope something can be done. I would score ZERO stars if I could.
September 2023 by Patrick Marshall
Staff very friendly and helpful have a good variety of stationary,calendars and sweets
June 2023 by Craig Dent
Rude staff who argue with you. I went to return an Amazon parcel which I hadn't even opened as it was a duplicate delivery and was told that she "wished I read the instructions and didn't package it". When I told her this is what it came in and I hadn't opened it she carried on saying that I should "she wished people wouldn't try to package things themselves when it tells you not to". She then started to moan about the returns process it self. I think I'll be taking my parcels elsewhere from now on.
April 2023 by Katie Frew
Ok the staff are great!!!what is not great the lack of equipment. Their printing machine doesn?t print out peoples return labels. Which is silly since it?s a post office. It can only print out copies of things.It can print these things out, but only if there was someone to set it up.This needs sorting as times are changing and the Cottingham community need to be able to have access to these services.
February 2023 by Gary Clutterbuck
Very friendly and helpful assistant made my visit much more pleasurable than I'd previously experienced when updating my driving licence at a different post office.
September 2022 by jonny fuente
Blunt, rude and incredibly unhelpful staff. A joke
September 2022 by Derek
Always had a fantastic experience here, over many years. All staff are very professional and I also see them being extremely helpful to all.
April 2022 by Ryan Jacques
The bold guy with glasses is extremely rude to customers!!!! Rolling his eyes and telling my wife she was having a laugh for something that wasn't quite packaged correctly. Get some manners!
March 2022 by Darren Findlay
Two days in a row that there's a shut early scribble on the door.
September 2021 by Sam Cooper
VERY disappointed on this branch! The staff on the post office today was rude and arrogant! She opened the store late. Greeted customers with B**** face. If you don't love what you are doing, you can leave if you like. You are in customer service so I bet she should know better.Thanks. :(
September 2021 by KeN
Today I walked in with a parcel opened for the simple reason that I had questions to ask the employee before sealing it. Normally I would have my ducks in a row but today I needed help sending through customs and wanted to make sure I filled everything out correctly before taping it all together.In a perfect world at everyones job, even my own, would every person have everything completed before checking out. I understand that this would make everyones life easier, however, there are times when Help is needed from the customer and who better to ask than the Employee right? Well, this lady could care less about any thing I asked. As I was asking questions she even stopped to laugh and talk with her colleague. What the? Next she said ?Most people come in with it already packed and finished.?Seriously?! Rude!Long story short, I ended up standing in line Again to try and buy a new bag and was not even successful in mailing off my package.All I was looking for was help.
July 2021 by nigel coyle
Have just returned from the post office having been referred to as 'uneducated' by one of the members of staff (the blonde one working at 2.45pm on 10 Sep 2020).Queuing in the post office, keeping 2m apart and wearing a mask we were informed that there can only be six people in the post office at any one time and should queue outdoors. Not a problem, we move outside.Upon coming back into the post office the blonde one is muttering loudly to another customer and complaining about there being too many people in and that they are selfish and uneducated. I take offence to this for a number of reasons besides the obvious one.1. I couldn't see any sort of notice limiting the number of people in the shop.2. Because of the layout it is impossible to see how many people are in there anyway.3. I'm unclear where it is a policy of either the post office or wider government to allow only 6 people in a shop at any one time.4. Given education is a necessity in the UK I'm probably more ill-educated than uneducated.Anyway pretty disgusted with the employee and will be writing to the manager.
July 2021 by James Ward
It's a good little post office. I've always found the staff helpful. Can be a bit of a wait when it gets busy, but that's true of any branch.
July 2021 by S - L
Staff are so slow with Ques out the door. Staff don't seem to care about customer service and have openly complained to customers that they are on minimum wage.
September 2020 by Shelley
Lovely little post office! Very friendly staff! I am amazed how they manage to carry on serving so professionally after been spoken to so rudely by some of the customers of Cottingham.Hope they don?t loose there smiles and professionalism over a bunch of small minded rude regulars!