November 2023 by Carole Vint
Went to do some shopping with my husband We usually have a disabled trolly as I'm in a wheelchair .Asked 2 people where they where .Both just said been stolen not getting replaced yet .We suggested maybe should start charging a pound for them. Or maybe keeping inside shop like some of the competitors do .Unfortunately felt as I'd wasn't really bothered if I couldn't do my shopping .Husband put me back in car and did a quick dash round for something for our tea .Very disapponted
October 2023 by Tracey Renton
2 checkouts open. 4/5 customers waiting with trolleys for at least 10/15minutes. Disgusting!! Call outs fir staff but there was none. Cashier toldme its always like this. No staff and all the management want is to cut back all the time. Wont be going back. Better service in Aldi or Lidl
October 2023 by Luke Rea
This store (Hessle) has really gone downhill fast.Staff at the pharmacy are rude and obnoxious, the self scanning system hasn't worked for weeks and people left to cue with only 2x cashiers on shift.Management at this store really needs to step up and sort these issues as I wont be shopping here until they are sorted.
October 2023 by ACC
Scanning guns broken for over a month , causing huge queuing down the isles blocking other customers. Tills working well with all the cash though !!!! Get it sorted ASDA
September 2023 by Jasmin Kirman
Good food store.Staff are mainly helpful and friendly.Alot of the shelves are full. No lack of stock.
August 2023 by Rebecca Hannant
Terrible service, across the board. Missing parcel, no correspondence from store.I ordered a new bed set after seeing it online. I went to two of the stores in my area who didn't have it including Hessle Road.Instead, I ordered the product on Friday and would collect it from the nearest of the two stores. The email said Tuesday 22nd August.On Tuesday, I went to the store to pick up some items and tried to get the parcel but didn't have any details. I later got a text message stating that the order was delayed 24 hours. I was annoyed but fine at least I was told.On Wednesday 24, I was trying to track the order all day but no details are coming up online whatsoever just the order number. There is nothing within my account stating what has happened to the order and is still saying I can collect it on Tuesday 22nd August.After I received no correspondence I took a visit to the store I would collect it from and I was met with a very shirty and rude customer service colleague who just argued with me and would not give me any appropriate information or try to help. After I got home I called the customer service line, after 1 HOUR of waiting to speak to someone I finally got through to someone who told me to "EXTEND MY PATIENCE."I am happy to wait if you only tell me what has happened to my parcel. As far as I am concerned you have my money and my parcel. I do not believe for a second, one of the biggest companies in the world does not have the capacity to inform me what has happened to my order.It is now August 25 I have not received any correspondence for two days now and cannot find any answers. The website is absolutely useless.
July 2023 by Paul Bell
Used the cafe to get a large slice of pizza and a Coke Zero for only £3.95. If you want a cheap lunch, then the cafe in this store is worth a visit.
July 2023 by Trisha Carlisle
Poorly trained staff who allow customers to be manhandled by other customers at the automated tills in front of staff who did nothing to help and refused to take any action to deal with the person involved or support the victim. Not an isolated incident. Very poor customer service and no support for disabled customers. My advice go to the nearby Aldi who are very disabled friendly
July 2023 by Jonny Sharp
Made an online delivery with them two times and they cancel 90 percent of the order, properly the manager being incompetent.Order number is 7572364000594
July 2023 by Richard Kendrew
At the time of visiting the staff were helpful however there were items missing from the shelves
July 2023 by Stephen Preston
06/07/23. 8am. The woman on self service this morning was very rude. When I was having trouble scanning something it didn't trigger the red light above the till so I had to go and find her. I waited until she had finished with another customer and asked for her help. I was then given a lecture about following her around the store and waiting for her to come to me. This woman will loose you custom. Unbelievable.
July 2023 by ??????? ???????
An excellent spacious store built entirely with customer convenience in mind
June 2023 by Paul Hatch
I can't believe the so poor quality products ASDA is producing and trying to sell to the public the ready made meals and pizza counter are not fit for purpose and the pricing are so high its getting ridiculous I noticed when I was shopping at asda yesterday there was absolutely loads of food that had a few days of date on them that will need just to be thrown away I can just put all these issues and problems with ASDA Hessle Road down to poor management and quality control I don't believe that asda management services read any of the reviews that the public people write about there issues and problems that there experiencing while shopping at Asda Hessle Road I have and I find it so difficult to find any good reviews or positive feedback
June 2023 by Nikkie2614
Staff at the pharmacy are all on power trips, nothing but attitude problems. One member of staff even tried to tell me I pronounce my own name wrong ?
June 2023 by Roy Bedforth
Hi very disappointed me and my wife went into Asda to go shopping and grab a bite to eat, it was disgusting no tables wiped down old food and pots plates cups we chose the cleanest and my wife cleaned the top with tissues from her bag see pictures. I went to counter also filthy and asked for 2 breakfasts to be told they finished at 12 it was 5 mins past but rules are rules, so I ask if there was anything the else and sneering told anything you can see and walked away. Then a very small woman asked what I wanted I said just chips, I wanted to get away she the smallest dish I have seen held about dozen cold chips and 2 cups with tea bags. I sat with my wife at a table still full with old food and crockery. The small woman fetched out an order. on the way back she past a table filthy with lots of food and crockery she had an empty tray in her hand she stopped looked at it for a few seconds then walked away. Never again will go back, if the front of house is that bad what is kitchen like?? Asda check your cctv 12.10ish will not be back
