May 2023 by Curious22674028616
I was a little concerned about my stay after reading the bad reviews but I can honestly say we had a great weekend. Arrived at 4pm on Friday and was worried about a long queue at check in but I was the only one there. We stayed in a dog friendly caravan and I was expecting something old and shabby but it looked new. The only downside was the beds were not very comfy. The pool, amusements and kids play areas all fantastic. The grounds were clean and well maintained. We didn?t stay for the entertainment so can?t comment on that. We paid £150 for three nights and it was well worth the money.
May 2023 by chermylak
Loved our stay at Sand Le Mere Staff were kind , friendly and Jack and Adele Went the extra mile for us at HAND WAX. Thank you for your kindness ?. Would recommend and stay again.???? Thank you for this amazing journey !???
May 2023 by R2383DZalisonh
We have just left this caravan site we couldn't faul our stay, Apart from the dog waste bin beside our caravan had not been emptied the whole week we were there, so we went to the reception 3 times and asked them if they could empty it as the seagulls were getting into it They kept saying they would but never did
April 2023 by Intellectualblondes0
We are a family of three, after seeing the park online with beach access, children's entertainment, swimming and many other activities in a reasonably quiet and picturesque area, this appealed to us. Then we arrived, easy enough to find and well kept driveway. Then it was a bitter dissapointment. We weaved our way through clouds of smoke to reception which smelt mouldy, there was no smile, welcome or eye contact from the receptionist. We then drove through crowds of drunk adults with babies/young children, walking in the road (around 6pm). Our accommodation, was a lovely static unfortunately surrounded by uneven and unsafe paving slabs and statics pavked in like sardines, you hear you neighbours every breath. The bathroom stank or urine we cleaned it ourselves and the there was a shortage of baking wear and cleaning equipment. The shower was nbocked and flooded the static, my partner went to get help (no put of hours number probided) security were busy smoking and chatting drunk women up, so no help. Eventually, he found a very helpful man who brought a mop and.bucket. We tried the pool the area was kept clean the changing rooms and showers were unacceptable, missing doors only one warm shower, the poole staff were very polite. We paid to do wax hands great fun again these staff were lovely and the activities room was clean. A great selection of activities available. Which made us wonder why so many children (Under 8 yrs) were wondering around unaccompanied by an adult, children should maybe be provided with an ID wrist band to wear around the complex as there were many parents under the influences, they do not know where their children are, though the park guidelines book does state they should be accomapnied by an adult. The amount of shouting and swearing was unbearable. It was immensly upsetting, we saw lost children, babies in the smoking shelter, teens/ parents shouting curse words in babies faces, tired babies/toddlers at the entertainment venue near midnight. There need to be tighter curfews.e.g. 7.30 cut off for under 12's ar the venue, no one under 18 in the bar after 9, 10pm cut off for under 18s and no shouting/ cursing or alcohol consumption around the accomodation. Child services are needed at this venue not decent holiday makers. The site was unkept, many hazards Old electrical sticking out of the ground, broken cement. There is not direct beach access there's a mud pit full of wood and metal to climb through to access the beach. It was awful 50 % of staff were great. The mananagement and site rules non existent, such a shame.for a peaceful area. We shall not use this.company again.
April 2023 by 433sheenaa
This is our second time here. We purposely come here as my in laws live here so we come to visit. If it wasn?t for them, we wouldn?t come. However, our reason for this is purposefully for the music. We have our own tourer, but statics will hear the noise too. The noise level from the entertainment is ridiculously loud!!! We have 2 small children (6&4), the music goes from 7pm ish till 11-12. We came for a week last year, every night was the same and 3 night this bank holiday weekend, again, the same!! Add the seagulls waking you up at 5am into the equation., it?s great fun lol!! But the staff seem lovely, just the noise level that seems very inconsiderate to those who want to sleep before 12am!
April 2023 by jolenew355
We stayed last year and it was amazing, this year I was gutted I even took my family their, the caravan had thick black dog hair clumps all over the carpet and cob webs of the doors, dog hairs inside our bedding!!, it smelt absolutely disgusting, we have a dog and we know that dog friendly caravans won?t be perfect but this was a absolute joke I couldn?t even let my children sit on the floor to play board games, after complaining they said they could come and clean for us but I didn?t want them to as my dog and belongings were in the caravan anyway they said they will contact me after speaking to management and it?s like we have been brushed under the carpet, it?s run by idiots the bar staff aren?t amazing either, one of them called people darling every two seconds and it gets on everyone?s nerves the meals are absolutely tiny and cost a bomb, theirs no colours or anything for the children, but on a positive note the entertainment is AMAZING and we all enjoyed that every night we were their it never gets boring.
April 2023 by neonka
Positive *Nice, clean caravan * Friendly lifeguards Negative *No access to the beach * Arcade -most of machines are not working, All 4 change machines broken. Manager not available on the site to provide any change as informed by members of staff. * Public toilets very dirty, no toilet paper *Reported problem with the caravan on the 2nd day but nobody came to fix it. * Swimming pool- slides and water fountain closed
April 2023 by Hinge81
Sadly I have to say I'll never return to one of your parks again. Arrived on Saturday 4th June. There was not enough bedding for our party of 7. All the beds were made up but there was no Duvet or pillows for the pull out bed. Also there was no hot water or heating. I called through to reception and in fairness they sent someone to sort the hot water but no duvet or pillows arrived. The next day we had more sheets dropped off but that's not what I asked for. I paid for 7 days of internet. On day 2 this stopped working I was first told by reception to find the router and reset it myself when this didn't work I messaged the FB page and the response was that it was down to me to call the partner company Vfast and report it myself. I called and the very friendly chap said they would send out an engineer next week!!! We have a child with Autism (diagnosed) and the internet is our lifeline to manage his behaviour and I can't overstate how much this has affected our holiday experience to the point we seriously considered leaving early. Myself my wife and my 2 older children have all used up all our monthly data trying to avoid this. We ate 2 nights in the bar both times our food was sent out incomplete and/or cold and plates weren't cleared. The worst experience of the holiday though was our last night. 10th. Around 11.45 pm we heard a lot of screaming and shouting outside and arguing. about 10 mins after this had died down my daughter told us that someone had been assaulted and she thought he was still lying on the floor. It was extremely dark as there is no lighting near our van (J20) but we went over with a torch and found a man lying motionless on the floor with a serious head injury and a pool of blood coming from his head I actually thought he was dead. Eventually we were able to rouse him but it was clear he needed immediate medical attention. We called an ambulance and they arrived about 20 minutes later but despite all the commotion and us being outside for around 2 hours there was no park staff anybody could get hold of or no security patrol. Had my daughter not seen the assault he could have been there hours and I am certain he would have died. Whoever committed the assault literally left him for dead (police are involved). As you can tell not only was our holiday a disappointment it also feels that the park is inherently unsafe.
April 2023 by bevolly
We had a 4 bed caravan for the weekend. Positives: Was clean, had heating, big fridge freezer. Very happy. Only thing I?d suggest is taking a mattress topper or extra quilt , as the mattresses here are plastic topped, even the 6 year old moaned, said it was like sleeping on the blow up when camping ha. Also a shower mat and door mat, crazy none provided considering how muddy the Site is when it rains. Kids entertainment was enough for the littles ones, they enjoyed the Krazy Krew , we went on opening at 6 (which you need to do for a table up front) and stayed until 8 when bingo starts. For us a weekend so ok, wouldn?t go here for a week due to its remoteness and lack of easy beach access. You have to drive everywhere with there been no bus route. Withensea is only 10 mins away though and the beach there is very good for kids. This site could be 5 stars, just needs a manager to go in and implement a few changes.
April 2023 by P7069MPryany
Rented van with friends caravan lovely and clean was a bit apprehensive as read all the reviews reception staff very friendly (Charis) was brilliant as had a few issues Charis sent the Park Warden up to our van (Andy) I think his name was, he was really helpful and sorted out our issue, went into Bar/Restaurant on the Friday and met a lovely lady (Clare) she was brilliant clearing tables taking plates away and always with a smile on her face Thank you Charis (Reception) Clare (Restaurant) Andy (Park Warden) i will be back
March 2023 by T6722RDzoec
Had a fantastic holiday. TV didn't work at first so was given a free meal for 9 of us which was absolutely amazing. Staff were super friendly and super helpful. Will definitely return in the future. Caravan was amazing and spacious too. Very clean!
March 2023 by richardhinds1972
Love this place. The staff can't do enough for you. We have decided to buy on here and Josh has helped us so much in being able to stay on park until our new holiday home is ready. All staff are friendly and helpful.
March 2023 by neila0311
Excellent weekend with kids and grand kids in tow. Special mention to Charis and Josh on reception, plus the whole of the entertainment team. Another special mention to Abby who took so much time helping two of the grandkids with their Arts and Crafts.
March 2023 by mikene2023
Had a brilliant weekend I have to do a special mention to a lovely lady Claire we did have a issue and she did sort it for us, and she never stopped smileing, nothing was not to much but all in all we really enjoyed our stay Claire was brilliant with our kids having a laugh as she went round we will be back
March 2023 by Voyager66250100259
Stopped for the weekend very last minute booking. Great price and great time. Park wasn't too full. Enjoyed the swimming and entertainment. Caravan was lovely. The park clearly has had alot of money spent on it in complex. We stayed in a lovely caravan in G5. Was very muddy but the weather doesn't help but looked new caravan. Caravan was lovely and clean and had everything we needed for the stay. We had an unexpected knock on the door from a member of the accommodation team making sure all okay. Super good customer service. Shame weather wasn't better but we had a fab time and enjoyed the time away in a new location!
