Boots in general are not great at the minute! Whilst being served, staff chatting over their headsets, not acknowledged that I’m the customer at all. I have worked in customer service and this should be a no no. I’m sure if I stood there on my mobile (which I would not as it’s bad manners) this would be frowned upon.
January 2024
Customer service is very poor, I have visited the Kingswood store on several occasions when they expect to uphold customer care using two staff, the queue of 8 deep taking forever to reduce, I’ll not be using boots again let down so many times
