October 2023 by Sarah
So fed up of being told my prescription is ready then when you go in you?re turned away being asked to come back in the next 30-45 minutes. Now I call to see if it is definitely ready, but none answers the phone. I have a mobility illness so I struggle. I do not think this is an acceptable service. I understand they complain that they?re understaffed, but either way the customer service is shocking, lack of compassion and consideration for the vulnerable.
October 2023 by Elaine Ward
Both my husband and I had our flu jabs here last week which I might add we booked a while ago. We got there earlier than our appointments and had to wait to tell staff we were there as the girl on the counter was dealing with a huge amount of customers and confusing them about their prescriptions etc. we finally was told to sit down but she never told the pharmacist we had arrived so we sat there well past our times eventually my husband went up and told her to which the pharmacist then said she was coming. This time ( we have had satisfactory flu jabs here before ) but the pharmacist had no records with our names like before and nothing was prepared properly I was not even asked if I was allergic to eggs!!! Anyway she couldn?t find my nhs number and I have never had to find it myself before but this time after the jab was given I was left having to find the details to pass over so it could be added to the computer etc however, this time we were not given a leaflet telling us what side effects we may get or any info whatsoever not even told to sit outside for 10Mins incase we got a side effect ( to which I did in the evening) the whole experience was disgusting and we both have looked on our medical records and no vaccine has been added to the records like it should on the day as it would have been before ? I know they are under staffed but that?s not the customers fault if they cannot provide a proper careful service they should not be taking on flu vaccines . I also should add the actually dealing with prescriptions and getting your medication has got worse the past year. And some of us need meds when they run out as you cannot go without your blood pressure or asthma pumps
June 2023 by Jayne Tomlinson
I?ve visited this branch on numerous occasions and although most of the staff are really lovely and friendly the queue to be served is always ridiculous! Today, a Saturday only one person seemed to be serving both in the shop and at the pharmacy! Absolutely terrible service ! I have stopped getting my husband and I?s prescriptions from here because they never have it ready despite receiving texts saying it is!The worst Boots I?ve ever experienced!
October 2022 by Ian Frankish
Visited to collect a prescription - polite efficient and helpful staff. Service was personable and staff clearly knowledgeable.
October 2022 by Katie Langman
Not great service. Lost confidence in this branch. Often have to go back for meds
August 2022 by Antony Sheppard
Bit grotty, long waits for prescriptions. Staff friendly enough.
June 2022 by Nathan Heron
Just been in for my 8 year old daughters prescription and it's on par with willerby branch for inept staff and service. Only got half the prescription and need to return tomorrow for the other half. Sat waiting 10 mins before the young dispenser came and told me it would be another 15 min wait as there was someone in front of me which was quite puzzling as i was the only one waiting! Absolute joke of a pharmacy
June 2022 by jo burt
Very friendly and helpful staff they get rather busy but most pharmacies do these days
April 2022 by Andy King
A lot better than willerby branch?
October 2021 by Juliet Rose
This is an extremely busy store and the staff are run off their feet.Great service today when I called in with my son to get his prescription, very helpful lady that served us . The manager also came over and advised us.I give them 10/10.
August 2021 by Dolly 1977
Rudest staff I?ve come across! Customers ignored while staff tittle tattle and gossip!Safe to say I put my items down and walked out!
September 2020 by Suzanne Davison
Not asking customers to comply with mask laws. Generally not great covid 19 hygiene...staff touching masks with hands and one wearing mask not covering nose!Good vaccination service, but slightly disorganized.
October 2019 by Nicola Fox
The staff are sometimes rude I do not go in the Boots anlaby anymore
September 2019 by Jonathan Bateman
Many special reductions great value. Save loads. Look for the bargains. Get your points well worth it.
February 2019 by phil gilchrist
Avoid unless you want to keep going back to get all your prescription.....USELESS!!!
