February 2024 by Sue B
We purchased a chair 2 years ago , a comfortable chair with electric button panel. Unfortunately the panel broke which caused into be inoperable. The store manager came to view the problem and we agreed that it was probably our fault. He took photos of the affected part and he would get the cost involved from the makers and telephone the result to us then take it to the store to repair. He saw it was urgent . We are still waiting that phone call. My advice is once bought don't expect any more help from them ti won't be forthcoming.
November 2023 by Donna Petfield
Very helpful, My mum is disabled and the lovely assistant Yvonne was very patient and involved my mum in all the aspects of the purchase. We were offered a cuppa and biscuits, and we were allowed the time to make a conscientious decision on the purchase. My mum is very happy with her purchase ?
June 2023 by Philip Ward
Sales lady very helpful. Took samples home. Will be back to place an order.
February 2023 by Ray Dykes
First class visit to finalise our recliner soafaPurchase, on both our visits we have been truly well looked after by Terry, thank you.
November 2022 by Nicola Wilcock
Really good quality items
October 2022 by Brigitte Havenith
What a fabulous experience buying a three piece suite. Excellent customer service. Very experienced staff who have been trained to the highest standards . Their knowledge and patience is so reassuring and outstanding.A very warm welcome from their friendly staff and most importantly understand the need to give the customer space and time to look around at their own leisure and offer advise when asked. We went back several times before deciding and each time where warmly welcomed with an offer of a nice cup of coffee and chocolate biscuits.We are so looking forward to our new purchaseknowing the comfort we need is worth every penny we spend. Many thanks to all the lovely staff at the Hull branch. Each and everyone we met and gave us advise you where all brilliant . Brigitte and Norman.
October 2022 by Elaine Clubley
What a great experience !! Yvonne was lovely very patient, very knowledgeable even free tea and coffee? My friend got what he wanted so he came away very happy. Wouldn't hesitate to recommend them.
October 2022 by Neil Boynton
Very helpful assistant, we where never rushed or pressured into buy anything. She showed us lots of options until we found what we wanted , even rang the manufacturering office to solve a query we had.Delivery guys called 15 mins in advance of arrival , when they arrived they put cover shoes on and put down lots of cardboard to keep carpets clean, also they kept to the covid protocols. Thank you
October 2021 by colin cooper
Well done ? ? ? ?
October 2021 by Gaming17Boy YT
I am a deaf person, living in Hull. I recently visited the Hull branch of HSL to order a new bed for my mother. She wasn't feeling very well so I had decided to complete this whole transaction on her behalf. I had some cash saved up (which I had been saving for my children's Christmas presents), so I would make this purchase using my own money (in cash, not by cheque or card payment) and my ill mother would later make a bank transfer to me for the cost of the bed.I carried out this process, I paid and signed for the bed (which I still have all the documentation for) to be delivered to my mother's house in Coventry. Sadly, 2 days later, my mum passed away so I contacted HSL to cancel the whole transaction as the bed would no longer be needed. Sharon, who is the head of customer services at HSL, agreed to refund me the full amount of the cost and cancel the delivery. She was well aware that I paid for the bed in cash as there were two staff members present at the Hull store when I made the initial purchase who witnessed me counting all the notes out on the desk. There will also be CCTV footage to reinforce this.Whilst in the store, making this transaction I was wearing a face mask to follow Covid19 Government guidelines. As a deaf person, this makes communication even harder than normal.When I returned to the store where I made my purchase and requested my money to be returned to me, I was shocked to hear that they refused to give me my money back. They said the refund would be made to the person whose name was on the delivery address, my mum, and not myself, who actually paid for the bed. This was not made clear to me at the time of the initial purchase. BSL is my first language and I do not fully understand when being spoken to in English without the help of an interpreter.Sharon did not seem interested that I was losing my money and said she would send a cheque to my mum's address and make it payable to my dad. My dad is himself deaf, has learning difficulties and cannot read very well. My sister (who lives in Coventry) dealt with this situation on his behalf and at the same time, took my money.After the poor way HSL dealt with this situation, I will never shop with them again. I have used their services many times in the past. I am very disappointed in the way Sharon and the staff in the store have dealt with this and feel they all need some sort of training in how to deal with deaf people and people for whom English is not their first language.I had no interpreter with me, so I put my trust in the staff to be able to deal with this properly.Please read this thoroughly before you part with your money when dealing with this company because that is all they want and their after sales support is appalling. Sharon is saying this is not their problem and is following company policy. I came into the store, paid with my own money, which now, they will not give me back! I signed my name on the documents which I still have as proof.This whole scenario has been very upsetting for me and my family after recently losing my mum and now my money thanks to HSL, causing all of this at a very sensitive time for us. I find it very sad that Sharon as head of customer services refuses to help me in this matter. I intend to report this matter to Disability Discrimination and failure to solve this or make reasonable adjustments to relieve this matter, the police and other relevant authorities will be informed.
October 2021 by Michael Harrison
Great place just went back to thank them for the help my chair,s and bed were delivered on time the only reason I gave them four out of five the young delivery guy didn't realize he had two items for me but made a good job putting them together thanks lads
October 2021 by Jean Graham
Made to feel very welcome and wasn't rushed at all to make a decision. Would recommend.
October 2021 by Neil Mangham
Very helpful none pushy assistant with great knowledge of product a pleasure to deal with.
October 2020 by Sheila Jackson
Staff very friendly but HSL kept me waiting months as they kept sending the wrong size chair even though the size was checked by their trained staff. Cancelled my order.
October 2020 by Andy Pagram
Excellent customer service and wide range of products, with no "pressure" to purchase.
