October 2023 by Gillian Harwood
Fantastic offer on coats at moment 25%off. Good choice for all ages. Very well set out store. Didn't wait for long in the queue two very well mannered young ladies serving. They do a store card for anyone if you wish to apply. You can shop online or in store
August 2023 by Anna
Had the most humiliating experience at the new look store today. I returned the shoes and shop assistant insisted that I?ve worn them outside when that clearly was not true. Shoes had no signs of the outdoors dirt or any scratches on the sole, inside was also pristine. They were a bit dusty from the store?s floors though, which is nothing new. Newlook floors are often dusty and dirty, both in the store itself and in changing rooms with dust fluff in the corners. The manager then approached and instead of just processing a refund she wasted more of my time by lecturing me on the process staff has to follow. When I told her that I really don?t want to listen to that as I just came to get a refund, she replied in a loud voice so other people can hear that she doesn?t have to service me if I speak to her like that. Like what? At no time I was rude, however I had all the right to be upset for being accused of something I haven?t done. She tried to manipulate it so to make it look as if I?ve been rude or mean to them, which I wasn?t, just did not agree with them for obvious reasons.
August 2023 by Lesley Holt
Big place....much bigger than the one in beverley. Did notice a fair few small sizes and not much for curvy ladies.
July 2023 by Julie Palmer
Great customer service today by Kelly and Julie who were so helpful in doing my return as my phone was broken so understanding and patient nice to see such good staff definitely will shop there again xx
June 2023 by Pat Sutherland
New look has everything including changing rooms
May 2023 by A Gray
Not much selection in this store as its only small. Dont listen to the online stock checker for items it tells u things r in stock here and they dont even sell the lines
April 2023 by Laura Pickering
Got just what I wanted xxx
October 2022 by kerry artley
Gone down hill since I was last in there. Not a great selection of clothing & shoes.
July 2022 by Yvonne Milnes
Got blouse an dress in sale have nice clothes in there saw nice pyjamas
June 2022 by Gamer 2000
Great selection of clothes, prices are reasonable and lovely staff.
March 2022 by julie daley
Had a problem with my receipt to my email called the store to report this the manager Lisa was very helpful and very understanding she called me back straight away solving my problem , lovely lady 10/10Hull St Stephens 1803
December 2021 by Dan Pinchbeck
The staff were really helpful and very patient with me, couldn't ask for a better experience because I HATE shopping with a passion
October 2021 by Nathan Rose
Was served by Paige who made my mum feel very welcome and reassured being a large woman who has lost weight shopping for smaller sizes for the first time. Great service highly recommend. Also feedback survey doesn't work
August 2021 by Elaine Lison
I cannot thank the two members of staff enough who helped me today. The lady in the changing room was brilliant with her advice and reassurance that I had bought the right thing. She was really pleasant and lovely to talk to. I then chose a bag and shoes but needed a bigger size. I asked another member of staff who told me she could order some in for me but there wasn't any available anywhere. She then went and got some more sandals and bags to match my outfit and I was able to make an alternative choice. Nothing was too much trouble for either member of staff. Thank you again would definitely recommend shopping here.
July 2020 by Paul Whiteley
Great place where the wife can shop in peace without me nagging at her
