February 2024 by kris iwaniuk
Got message and we called the site which said they wont accpet offer which i received over txt . Decided to pop in and staff found to be unawre of anything like that offer. Asked for manager and been told that there isn't one in the shop ended up in no food today and probably a place to be named and shamedDO NOT GO THERE , they only upset kids .Had to take kids elsewhere
January 2024 by Admin S
Absolute joke left with no pizza after supposedly having it ready for 18.45 they gave it someone else st 1915 and expected me to wait. Missed half the match too. Absolute idiots do not go here !
June 2023 by Aimee Flanagan
Beautiful pizzas! Always freshly made and delivery is really quick! Love the sides as well!
June 2023 by Sarah Pattison
this was a first for us and unfortunately a last, everything was burnt and the taste of the food honestly god knows what had been done to it but it was disgusting!!!! we think we have food poisoning. NEVER again !!!!!!
May 2023 by Kurt Hughes
The place told me they were behind because of a delivery problem So the delivery took a bit longer then advertised When I did receive the order the box was slightly moist as if its been sat on the side waiting for the driver At best their was a slight heat to the pizza and I mean slight it was more or less stone cold Called up the restaurant to be told that they are contacting their manager and will send me a replacement and I asked them would you like it back or shall I throw the pizza in the bin they told me i can do either thing as I'll get a replacement regardless so I binned it I waited a further 1 hour called them back to be told the manager said no and that the just eat driver said it came piping hot with steam coming out of it This wasn't the case at all the box was flimsy you could tell by looking at it that it's been sat there for sometime plus I have a doorbell camera which also proves their wasn't any steam at all I didn't appreciate the driver telling the lie I have just got off the phone with a manager who told me they will not be replacing the order because I have binned it I explained that the staff member told me I could do either bin or keep it so its the staff members problem not mine i would understand if i had eaten half the pizza but i haven't i even offered to get it all out the bin and give it back the staff need more training on situations like this as the staff member could of advised me to not bin itand i would of happily waited for the replacement and gave it back Not going to be ordering from here ever again ive always ordered with these guyswont be doing it anymoreupdate: head office gave me a free xxl to say sorry my plan was to use the free xxl to make up for what happened and never use papa johns againthe order went through but it was under the minimum order value so they cancelled it i called up asking what happened the lady i spoke to refused to do the order even if i re order above the min order value she still argued with mei stated that im recording the phone call to show to head officeat that point the lady i spoke to changed her attitude and became quite angry towards me and stated i cant record the phone callif she did some easy google searches she would find that i actually can after she found out i was recording she then stated she would have to ask her manager if they will accept the codeconsidering whats been happening he was clearly going to say no but its strange that she offered to ask the manager when i was recordingi didint appreciate this at all i have sent the video to head officei tried ordering to the other papa johns in hull but once i ordered i noticed it forces it to the holderness road store a little bit awkward but they accepted the order and delivered itthe pizza came hot but it was shoved to one side like its been sat sideways in the car but never mind the topping were intact and it was hot thats all i was bothered abouteverything else was fine but still todays phone call has solidified my decision to not go back
March 2023 by hannah cussons
Fast delivery but food was basically cold & most of the toppings tasted off. Left half of it! Worst pizza I?ve had for a long time- and for the price you?d think it?d be betterWont be ordering again
February 2023 by Norman Stocks
Freshly made delicious food
January 2023 by C6955YRmelindag
Portions are way outsized = Unnecessary Food waste. Scampi was overcooked, each scampi was like mini briquettes. My partners fish seemed okay, the chips were lukewarm at best. Cleanliness leaves a lot to be desired. The ladies toilet was out of order, use the disabled toilet a note said, the disabled was filthy, toilet seat was stained, no loo paper and the hand basin looked as though it had never been cleaned in a month of Sundays. The door into the main toilet area was propped open with a stack of high chairs, which everyone would have to negotiate they way around and [possibly touch. I had just been discharged from hospital, and I can honestly say I wish I had eaten there rather than here.
October 2022 by 164AndrewS
Working away from home I got a deliveroo delivery and it was outstanding. In comparison to the previous days pizza hut experience this was 1st class, 20% cheaper and far better quality. This chain had it right and the meat feast pizza was one of the best I'd ever had. Well done will be back for sure.
July 2022 by Chelsea07865
Very disappointed with papa John's pizza got 2 delivered not much fillings like domino's customer service was very poor wen I telephone to.complain didn't seem bothered at all will not be using papa John again not a friendly place at all
July 2022 by gill myers
Allow the use of stolen bank details and refuse to give the name and address of delivery!
October 2021 by Mike Proctor
waited over 1.30 hours for 2 pizzas 1 garlic bread and chicken bites .all lukewarm rang the holderness rd shop answer 1 got was we can replace but it will take over a hour.Told them to forget it im hungry now we order up to 4 times a month . this isn't the first time they have ruined our order so in future we will go somewhere else.
September 2021 by sally
Order at your own risk, and heavens above don't expect a professional response from Lo the Franchise Manager if you have an issue with your product.Papa John's Hull - Holderness Road - Your order - 52724539. I placed this order 21.8.21We've used this branch of Papa John's for a considerable time, we can be described as loyal with a monthly order.This order arrived late and tepid, of which I left feedback on the survey requested of me.22.8.21 upon attempting to reheat The Works pizza we found an incredibly sharp piece of plastic (looks a lot like the top of a plastic wrapper) baked within the pizza. Please see pics attached.Rung store immediately on 22.8.21 and upon asking for a Manager was told I'd get a call back.Tonight, 24.8.21 I rung back as heard nothing. Greeted by The Manager, Lo.Explained what I found, sent pics over to him by email, was left distraught by his reaction.Token gesture made, accompanied by an overwhelmingly feeling that I'd planted the plastic has left me absolutely shocked by the handling of my concern.Awaiting a reply from Head Office.
July 2021 by Holly Oaten
Really nice and friendly staff
July 2021 by Amy Dunn
I have a really bad allergy & they went through allergens and cleaned all equipment down for me. Not many places are willing to do this so I'm so happy! Thank you!
