January 2024 by Ricky Hayton
I tried to draw some money out of a buisness account but the cashier would not let let me have it unless I told her where it came from, and then she proceeded to be condescending towards myself when I asked her to send the reasons why across on an e-mail which she refused to also.
December 2023 by Iain ?Packo? Parker
10/10 ££££
December 2023 by Stacy Nicklin
Did there job
November 2023 by Tracey Beasley
Very helpful
June 2023 by Maureen Robinson
Had to go into branch to complete transaction I couldn't do using my online banking. No queue and member of staff was very helpful. Thank you
December 2022 by Tanya Gardner
In town with loads of shops and businesses
August 2022 by Krista Ellwood-hewitt
Tried to contact them on 2 different numbers as i think i had a scam call, not a chance of getting through on hold over an hour, disgusting service
June 2022 by Matt
VIRGIN MONEY IN GENERAL. Not this actual branch.The useability of their mortgages after opening the account is horrific. They were helpful when opening the account but afterwards the customer service is absolutely awful. Cannot wait to leave this bank for a much more user friendly bank.
June 2022 by Carole Sach
Great helpful staff
May 2022 by F Mc
Awful experience! Tried to set up a business bank account and had an awful experience. Account approved but not accessible to me. Endless waiting on hold for staff to pass me from department to department with nobody taking any responsibility for this mess nor even apologising for the immense inconvenience caused to me. It is hard enough starting up a new business without the nightmare of working with Virgin Money - who still haven't solved my problem, rendering my account useless. If I could give no stars, that's what I would do. Banking should not be like this.
March 2022 by Glen Whitaker
No one there wanted to help so after travelling some distance was not able to open a simple account
March 2022 by Jamie Holland
Great service in the branch from Andrea on Friday!
November 2021 by Gillian Harwood
Good efficient bank is combined with Yorkshire Bank.
October 2021 by Paul Cooper
Made a complaint, 2 months later get a letter to say we cannot support your claim. Rang to ask why, turns out they have investigated something completely different. The case has been closed and a new compliant would need to be made for it to be looked into. Absolute shambles.
August 2021 by brandyandcoke rumandcoke
A small premises type of building not the usual grand auditorium type building and even so Virgin have altered the layout. At one point the was an area for customers to sit down and help themselves to a cup of tea or coffee and as many as you wanted. That has all been replaced by a cashpoint area, I would think that Virgin could claim that Covid was the reason but the free tea/coffee ploy I think was to lure new customers inside, so job done. But Covid has altered the ambiance of the place as it has to adapt to the times but a counter service, small, is available, and personal consultations are available with the appropriate Covid precautions in place. As for the products, much the same as other banks are they competitive, like the virus regulations, fluid.
