October 2023 by Nathan Heron
Had to go to Specsavers for my work safety glasses because of an agreement between them and my work. Didn't think much to their service and am convinced they got my prescription wrong. So I needed new glasses for home and decided to go here. Absolutely fantastic service from start to finish. Alia took my actual eye test and she was great and very helpful. I was then looked after by Heidi who was absolutely outstanding in helping me choose my new specs. Cannot praise her enough, very helpful and attentive and she helped me choose two pairs of specs that I'm really happy with. Delivery of my items was a week earlier than scheduled too! Will definitely be returning to this store for every test and any new eyewear I need. Keep up the great work guys!
October 2023 by Linda Smith
Vision Express were so kind and helpful and fitted me in for an eye examination straight away. They were very professional and their care was of a high standard. I was extremely grateful. Thankyou.
September 2023 by Luuah ?LF? Fedi
Staff delivered quality customer service and book appointment plus got my prescription given to me. Thank you
September 2023 by Melissa Willis
Absolutely cannot thank the 3 wonderful women who looked after me yesterday at Vision Express enough.I had some health concerns vaguely relating to my eyes which i communicated to them and they could not have taken better care of me.They did absolutely everything possible to reassure me that my eyes are just about perfect and I have nothing to worry about. They could not have done more for me.The optician (Amani, I think!) And the lovely lady who did my periphery test (whose name I sadly didn't catch) were so friendly and kind and funny and lovely. I am so grateful!But a special shout out to Grace, the customer assistant who was just so so amazing; she was so down to earth and warm and helpful. She was really empathetic to my concerns and helped me pick out the most beautiful hexagonal gold frames. She was so complementary even though I felt totally rubbish. She was just lovely and I hope she gets promoted because she really deserves it!All in all it was such a lovely experience, it was a laugh and I left feeling amazing about the whole thing.Thank you ladies so much, it was such an enjoyable interaction from start to finish and I am so grateful for all of your help. Thank you!
September 2023 by Steve Scarborough
Great service and the staff are very helpful and knowledgeable always go here and always will thanks to you all ? keep up the good work .Regards Steve Scarborough
September 2023 by lovely Mother
Very disappointing customer service, hopefully they got the text service sorted I went 3 times to be told my glasses weren't ready which cost me me time and money , the first optician totally got my eye test wrong do there was an extra journey, in total I had to wait nearly 6 weeks to get my glasses all I got was 20% refund on my glasses
August 2023 by Kimberley Goncalves
Can not thank these people enough. They have help me so much with my very dry eyes. Thomas, Emily, Chaz and team so caring and wonderful many thanks x
July 2023 by No Comment
Heidi served me and made my experience so much more enjoyable, she is a true star. Thanks Heidi
June 2023 by Thomas
Came in with my Nan today, the service was exceptional, served by Nicola, Emma and Gabby, honestly amazing, the girls in there are all super professional and personable, couldn?t of asked for better service. Highly recommend.
June 2023 by Steve Park
Attentive, thorough and got me in for an eye test for new glasses at short notice after mine were broken.
April 2023 by Chloe Darley
Nicola was absolutely amazing. It was my first time trying on and buying glasses and I couldn?t the anymore pleased with the outcome. The whole staff in there are lovely, friendly and make you feel so welcoming. Feels like one big family. Thank you for a great experience x
March 2023 by Google user
Nicola was absolutely amazing. It was my first time trying on and buying glasses and I couldn?t the anymore pleased with the outcome. The whole staff in there are lovely, friendly and make you feel so welcoming. Feels like one big family. Thank you for a great experience x
February 2023 by Tony Stabler
Visited two weeks ago for an eye test but complained about the poor service. A lovely lady called Emily rang me and offered me another eye test and a refund. In the meantime I had ordered some prescription glasses online using the prescription that vision express had given me. Went back today for my eye test and the prescription given this time was different. I explained that I had ordered some prescription glasses using the prescription that they had given me two weeks ago which was now different but they were interested and unwilling to do anything about it. I complained to the manager who was on. This wasn't Emily but I didn't catch the manager's name as I was too wound up. Basically the manager was rude and wouldn't listen to my concern that I had paid for prescription glasses that now were no good because they had changed the prescription. I will never use vision express ever again.
December 2022 by Catalina Chiperco
Very pleasant people. I got an accurate explanation about my prescription and health of my eyes. Would highly recommend.
December 2022 by beatrice heslin
I found the staff at Vison Express to be expert, professional, taking an interest in each customer. ( I had an appointment for an assessment for compatability for contact lens wear)Thomas, who deals with contacr lens wear was exceptionally helpful. It is apparent that he takes pride in his work and was able to share his expertise and passion.This was also the case with the woman (sorry to forget name) who took me through insertion and removal of the lenses ( she had great patience with me)?I left the store wearing my new lenses feeling confident with the expert advise and brilliant customer service I received.??
