November 2023 by greggers (Greggers)
Possibly the worst phone call I?ve ever made in an attempt to find where my money has gone - ordered a pizza last night, it didn?t come - not an ounce of customer service in this branch.
August 2023 by CHAN Kwok Hei
Waited 3 hours, order never came, tried calling the store for millions times, no one answered, avoid this
August 2023 by Oliver Gray
No sign of order after hour and a half - the app said it had been delivered so called up and they assured it would be there within 15 minutes. Over two hours after ordering and still no sign, tried to call up again and nobody answered the phone. Don't bother.
August 2023 by AJ
I spoke to the manager after the mobile aap showed that my pizza meal is delivered but it wasn?t? The store manager declined identify his name & when I told him it?s his legal obligation to identify himself to the customer; he said it?s Krishna (I don?t know if it?s a real name).My pizza never arrived & I paid £29.99 for the meal deal, just Eat & Domino?s London road is bizarre, 1st worst experience with domino?s in England.Paid money & never got food delivered. I?ll raise it to the headquarters as it?s a serious complaint regarding rude & bad customer service & non delivering the food.
July 2023 by Jessica Emery
Man on phone was awful. Never order from this branch they are so rude.
July 2023 by S D
Waited 3 hours for a cheese pizza. Desperate to go to bed and every time I called I was told ?five minutes?. So frustrating!!!!
June 2023 by Costinel Putan
This delivery bicycle they didn?t respect traffic lights,they are riding everywhere and jump in front of cars
June 2023 by jacky fox
Tracker said delivered for 20 minutes before I got a call in which the driver only said "Hello this is Domino's Pizza" with no follow up. Received a call 15 minutes later telling me the driver said I hadn't picked up the call and so my order had to be refunded. Waited over 1 hour for nothing
April 2023 by robin garden
Why do people go here? It's just the worst pizza and it's not like Brighton does not offer other options.
April 2023 by Rob yn
I would give 0 starts if I could. Absolutely disgusting customer service from the manger! Had a called from the delivery driver stating he was outside but the buzzer didn?t work so I had to come down. Went down, no one was there, had another call and I?m trying to direct the driver where I am, standing outside in the freezing cold for 10 mins. Then went back upstairs and called the store. The manager said the driver was with me, he wasn?t. I said he?d called me 20 mins ago (it was 15, I was 5mins off) to which the manger replied he couldn?t have possibly as he only left the store 5 mins ago, I said I have the call records to prove to which he continued to claim I was lying. And when I corrected myself stating it was 15 mins ago and not 20, he then had a disgusting attitude stating I was so very wrong etc etc. I said I expected a refund as this is the second time I?ve had problems with them, he said he wil issue it and then BLOCK me from ordering from them again! Avoid like the plague! Disgusting store!
April 2023 by Max Whitmore
Absolutely disgraceful service I was better off phoning them up to make a delivery to just outside the shop. Deliveries seem to be more important than the actual customers my order managed to disappear leaving me waiting for 30 mins before I could get 1 pizza!!! Do not go here I beg you
April 2023 by James Ely
Shocking service. Delivery time always a joke. Last one never turned up and took me 3 months to get a refund. Don't bother trying to communicate with the store. They don't give a s***
March 2023 by Max
Took an hour for delivery. Arrived stone cold. Manager said ?what do you want me to do about it? no apologies from them at all. Terrible service.
December 2022 by mahana rae
Never delivered my pizza, hung up on me multiple times and were very rude over the phone insisting that my pizza had been delivered. Have not refunded me.
December 2022 by stormtrooper52
Cancelled my order because the roads are wet The rude guy put the phone down, just after telling me,'I'll get my money back in 5 - 7 days'
