March 2024 by Jimmy James
Great effort shown from mechanics despite being understaffed and an awkward place to have to work
February 2024 by Telma Roma
They are always super busy and understaffed. The staff try their best for but the service gets affected with delays and what it feels lack of attention.
December 2023 by William Nicholls
Failed car then refused to change the bulb or sort emissions as it is a diesel
December 2023 by Joanna Turner
Completely useless. Took my car in for a diagnostic test as the check engine light was showing. Even gave the mechanic the OBD error code ourselves but after charging us a ridiculous amount, came back with no help or potential fix.Then did some Google research ourselves and it was immediately clear what the most common issue is with that code and our model.All that needed to be done was a simple check that one of the valves had broken. This took 30 seconds once we knew what to do. Ordered a replacement valve online and fixed the issue ourselves.Seems crazy to me that as someone with absolutely no mechanical expertise, I can figure out the issue and fix the problem in a few hours when the team at Halfords came up blank. A quick bit of research into our specific make and model wouldn't have gone a miss from their side.Safe to say we won't be using their services again.
November 2023 by Tom Lawton
My advice is to avoid this place.Our Mot was cancelled via email less than an hour before our appointment for no reason despite being booked a year in advance On asking why we were told that our vehicle could not be accommodated. After explaining that our vehicle had been previously tested at this centre we were told we were 2 hours late for the appointment. Our booking was clear we were on time. The manager bullied and verbally abused my wife when presented with the information. We will be raising this with head office as this was appalling treatment to customers.
November 2023 by Clare Maxted
Absolutely amazing service from Katie and the mechanics. Katie couldn't have been more efficient and polite. They sorted out my car problem quickly and kept me informed on the day. Five stars all the way
October 2023 by Josh Crossfield
Booked an MOT over a month in advance and get phoned 4 days before the date to tell me its cancelled as their staff is on holiday. I rely on this for work and you have fully screwed me over!!!
October 2023 by ömer
They don't care about the appointment time slots. They don't provide an estimation of work duration. They can keep your vehicle for a whole day for a very simple job, even if you have an appointment. I believe that an ordinary mechanic's time management is better than them.They don't leave the vehicle clean and tidy. When my van has given me back, I found it very untidy and dirty. My back pillow was on the floor, and my stuffs were thrown to the floor, arm rest was broken.Additionally, they prepared the major service report wrong. I warned them about the untrue items, but they said that it could not be changed anymore.As a result, I'm not happy with their service.
October 2023 by Meth Flood
I booked in my car for a wheel alignment for 10:30am. I arrived, and was told that they can only do this on one ramp, which was booked up for MOTs (despite allowing me to book for 10:30), until 12:30, so it would be a bit of a wait. I said this was fine, gave in my keys and walked around some shops to kill a bit of time. As I hadn?t yet heard back, I phoned at 13:30 (3 hours after giving my car in) and was told it wouldn?t be done until 16:30! Wheel alignment only takes 15-20 minutes, but I was made to wait 6 hours for it to be done, despite booking a slot! I then got a phone call at 16:00 saying they couldn?t do it as some part of the car was seized, and would refund the money. I don?t mind so much that they couldn?t do it, but absolutely appalled at being made to wait 6 hours for them to tell me they couldn?t do it! I will absolutely not be going back, as they have no respect for their customers time. I wasted an entire day waiting for them to get back to me on my very limited time off from work, only to have achieved NOTHING and offered no real apology other than a very insincere sounding ?sorry about that? on the phone. Massively disappointed in the service, and will not be going back to Halfords for any service again in the future, and will tell others not to.Service: Wheel alignment
September 2023 by shahzeb shaikh
I did an interim service in hope that job will be done ... instead next day or the same day it started showing service your vehicle soon ??????????they didnt reset the system nd made an entry in service log book ,.. now after only two weeks its showing change your vehicle oil soon . Gonna have to retake my car again to them. M not happy with service too.
September 2023 by Martin Laugharne
Had my car in today for a DPF clean. The guys were very friendly and extremely helpful. Happy customer would recommendService: General repairs & maintenance
August 2023 by Amy Irvin
Great service. Katy on reception is wonderful.
August 2023 by Crispin Holloway
Realy helpful advice!I expected to have to buy a new tyre for £250 but it was actually possible to repair a perfectly good tyre that had a screw in it for £25! A saving of 90%Thank you!
August 2023 by Michael Phillips
Attended for MOT. Garage very focused on adding service, despite car having a full service history.Failed the car for two parts, then refused to fix them and unable to book retest in 10 day window where it?s free.Went to different garage. They found no faults with the parts Halfords reported, however identified the cause of the issue and fixed it. The two experiences were incomparable. I won?t ever go back to Halfords with my car?
July 2023 by Tim Lambert
Quick and efficient. Good pricing.
