December 2023 by Tony Woode
Arrived on the 21st wanting 2 x Kids Bikes, roof bars and bike rack fitted to my car before xmas. Mike helped me source and build the right bikes, Julian talked to his manager to fit the car install job in for me, all done and ready fox xmas, despite the clear busyness and numerous complications. Clearly exceptional service here!
December 2023 by Ploumis Nikos
Refused to change an indicator bulb on my car. A job I was doing always in Halfords for the last 3 years. Today the lazy lady on the till called another lazy gentleman and they both decided not to do the job on my 22 years old car.A month ago they did, but not today.Unacceptable customer service.After all these years being a customer, today will be my last day in Halfords.
December 2023 by Janina Szczerbicki
Great service, really friendly. I ordered a bike for my daughter for Xmas, the guys helping/serving me (zayne and guy with blue hair didn't catch his name) were really helpful, and noticed I worked in the NHS and put through my blue light card through when I'd forgotten I'd had it, thanks again.
December 2023 by Caroline Hall
Paid for my product said they will call email and text me never did. Still don't have my productCall centre rude ages on hold and then put me on hold without askingTerrible service would not recommend
December 2023 by Emma Frobisher
I had a great experience at this store, thanks to River. He spent an hour kitting out my new bike and making adaptations where something wouldn?t quite fit properly, so that I now have all the accessories on the bike that I need. He was a really nice guy, very skilled and patient, and he explained everything to me thoroughly, so I?m really pleased. Highly recommended.
December 2023 by Jonathon Collett
Great service when replacing my battery at Halfords today. Easy from ordering to fitting. Staff were friendly and helpful with Julian being an absolute star getting the battery in (and it wasn't easy!). So glad I chose to use the fitting service as wo u ld have struggled by myself.
December 2023 by Rob Hall
Fantastic service.Had a broken sensor on my e-bike. Repaired and in perfect working condition with a few short days.
November 2023 by Alex Andy
Thank you for good service in own city, Brighton. Hopefully with review from us could be supporting team work in the Brighton.
November 2023 by Ben Langford
I received an email confirmation saying that my item was available for collection. I then drove for two hours after work to collect it and the item wasn't there. After waiting for half an hour whilst two members of staff where chatting and messing around they confirmed they didn't have my item. After asking the staff how they were going to make things right they told me that I would have to wait a further two days for my item. The staff then proceeded to be rude to me, one of them complaining about having to look for my item. I reminded them that looking for my item was their job, and they then acused me of being rude and said they would be canceling my order, without my permission no less. At no point throughout this interaction was any apology offered and the lack of accountability and professionalism was appalling.
October 2023 by David Twist
Front light bulb went in my car yesterday so took it to Halfords Lewes Rd this morning. Very impressed with the efficient and polite service provided by Julian the technician to sort this out and also other checks on the car.
October 2023 by Finuala Sheridan
Great service, very helpful. We went to Kwik fit first, we desperately needed a new battery for our campervan they just didn't want to know. Halfords staff in contrast were extremely helpful and friendly and sorted us out without any fuss. Thank you Halfords and Jacob.
October 2023 by Alex McIntyre
If I could give 0 stars I would. Took my bike in for a brake bleed and was told it?d be ready the same day. 8 days later, with multiple phone calls (99% unanswered by store), multiple promises to call me back which never happened, and multiple excuses ranging from ?awaiting parts? to ?we lost your bike and forgot to do it? to ?it?ll be done in the next 2 days? to now ?it?ll be done by Sunday and we?ll call you? which I seriously doubt. Having my property for almost 2 weeks with no communication and seemingly no desire to repair it is ridiculous. Save your money and time and take it somewhere else for repair. Seriously disappointing and frustrating lack of service or communication. Won?t be using any services here again.
October 2023 by Clive Edwards
I seldom do reviews but because my customer experience on this and all previous visits over many years to the Brighton store have always been so positive with friendly helpful staff - here we are - wonderful, a great service- thank you
October 2023 by Jethro Holman
Deano (not sure how you spell that) was such a nice guy and fitting my wipers in seconds. He knows his stuff. Good luck at engineering college mate.
September 2023 by Peter Smith
Priced up wrong the other one was not priced up .first one was the price of second one which was reduced but got charged full price then had to get refund after prise had been checked twice by staff not over happy that I had to go back in store and sort out 3/8 extension bar set 1/2 extension bar and joined car club may need to be reassured about quality of service before using this service
