November 2023 by Luna Rienne
Rude team. not willing to help me with delivery despite my disability. unwilling to arrange around my work schedule
November 2023 by Juliet Greenwood
I only have the highest praise for this pharmacy. They have supported us with difficult health situations over the past 10 years and their advice, patience and help has been brilliant.
October 2023 by Judith Aston
A well run pharmacy with staff who are unfailingly polite and helpful.
July 2023 by Creativebiolabs
Very very slow systemCustomer waiting and stuff always talking with each other. 3 person working
July 2023 by Steve Hearsum
I've used this chemist for best part of 20 years. I have always found them friendly, helpful and, even in the chaos of COVID, human. That counts for a lot.
November 2022 by Marcus Opoku
An absolute shower. Rude, incompetent and completely lacking in empathy. Leigh in particular is a really special kind of person.Booked a covid jab, went to the Kamsons on Beaconsfield Villas - to be greeted with a sign directing me to Kamsons London Road. Went there, waited 10 minutes to get a parking space, went in to be told no, go to Kamsons Beaconsfield Road.Arrived there, now 15 minutes late. A surly woman (Leigh) greeted me and when I said I was late due to the poor directions etc, glared at me, told me it's not their fault, it's the fault of the NHS, and told me to wait. She then loudly called across to the pharmacist, "The 10.20 has finally bothered to show up".25 minutes later, when people who got there after me had been seen and jabbed, I asked how long I would have to wait. She responded with "the end of the surgery, it's not our fault you were late." (End of surgery being another 45 minutes away). Didn't think to tell me this sooner, of course. She then accused me of being rude to her and other members of staff. Utter tosh, she was the only person I had spoken to. She conceded that I hadn't shouted, sworn or made any personal remarks, and refused to give her name until pressed.I decided to wait outside - 10 minutes later the pharmacist comes out and says, "they can't see me today. They are too busy".A waste of over an hour of my life, and no jab.Can't believe anyone would entrust their healthcare needs to a bunch like this.
July 2022 by Dini Dawg
Really unprofessional. I went to pick up my prescription and had my dog with me since we?ve just moved here and he?s not used to being alone in the new house yet?and also because the pharmacist at the other Kamsons on Preston Road let me order and pay outside w/out a fuss. When I arrived at this one, the pharmacist said dogs weren?t allowed and offered to serve me outside, but apparently then complained very loudly about it to their colleagues when they went back indoors. I know this because a customer stormed out shortly after and angrily told me that I had annoyed all the pharmacists with my dog and my demands. I was taken aback,since the least you can expect from a pharmacist apart from stocking your meds is to *not* talk about you in front of other customers. This woman kept on yelling at me, and then after she left, the pharmacist came out with my prescription and said that this was the last time they would be doing ?this? (she gestured at the dog) for me, as if she hadn?t been the one to offer. I tried to apologise and reiterated that it wouldn?t happen again, it was b/c I was new in town, and she told me off *again*. It was only as I left that it occurred to me that serving a customer outside when there?s no queue and when she?s clearly being very apologetic really isn?t a big ask?and that being rude about a customer in front of other customers is unacceptable. Bear in mind as well that my dog is a really gentle bedlington lurcher on the small side who doesn?t bark, yap, or jump up, and is generally unassuming. ie, I wasn?t standing there with a Rottweiler foaming at the mouth. Additionally, the pharmacist could see I was picking up antidepressants and mood stabilisers?might it not dawn on them that unceremoniously telling off (and continuing to tell off after they?ve repeatedly apologised) someone with depression and bipolar might be especially ill-advised, and even harmful? (I?m not saying you should have to have mental health issues to be treated with respect?but rather, that if adhering to basic rules of courtesy and professionalism aren?t motive enough to be decent to a customer, then maybe fear of them kicking off might?In this case, I hadn?t had my meds in a couple of days so was feeling especially fragile?and was caught unawares since a pharmacy is the last place I?d expect to find myself on the receiving end of aggressive behaviour. Anyway, I?ll be asking my gp to send my prescriptions elsewhere. Shoddy service, appalling behaviour, and judging by the customer who yelled at me, not a great clientele either. Avoid.
February 2022 by David Prestridge
Pharmacist offered some good advice re my inhalers which very much helped me. Other staff usually ok as long as you answer the standard questions correctly. Not much banter but it is a Pharmacist not a butchers. I do feel however I am often battling against the odds just to receive a regular paid for prescription. Never sure I am going to get my prescription from one month to the next! This probably has more to do with the outdated systems they are legally obliged to work within and the fact that Doctors have made themselves almost entirely inaccessible to the vast majority of ordinary working people.
September 2021 by Anushka Stach
I was so surprised to read of the negative experiences some people have had. I have been using this pharmacy since way before it 'changed hands', i.e. more than 15 years. My experience is one of friendly, polite and helpful staff. Even yesterday, needing some painkillers, the person serving me was empathic and pro-active in suggesting a combination of over the counter remedies. I guess all people have some 'off days'.
September 2021 by Jack Ambridge
Error in my normal prescription meant I did not receive all my medication and they would not issue the second half unless I paid twice! Staff are unfriendly, unhelpful and unsympathetic, just saying there's nothing they can do. I've had to leave without my medication. Awful service.
August 2021 by Nick
Went to pick up regular prescription before the end of last year, and was dispensed incorrect medication. However as they had attached their label to it, that was difficult to see. Luckily I had some proper medication in case of emergency.When I returned to pick up more medication and informed them of their error, they intimated that it was my fault for not bringing it back sooner. There was no apology for their dangerous error. Bearing in mind this is during Covid-19 and I had to shield for the last 12 months as someone Extremely Clinically Vulnerable to Covid. This means I limit picking up medication, and indeed leaving the house, until I absolutely have to. This also means insuring I get the correct medication is vital.I suggest people double check their prescriptions before they leave the pharmacy and brace themselves for a rude reaction if the pharmacist has made an error.Update: I received a halfhearted apology from two of the team. However they seem to have missed the broader point: listen to people when they come in. Don?t jump to conclusions and make them feel worse. Do not apply preCovid timescales after Covid, especially for people that are shielding. Anyone can make mistakes, own them. Due to the above, I have changed my pharmacy with the GP.If anyone has issues at this pharmacy and has not been listened to, I suggest you leave a review as you may be taken more seriously, unless they change their paternalist culture.
August 2021 by JDKD Music
Hostile as per usual. If I could move I would. Cruel attitude. Not open to the concept of recovery. Even my doc surgery has heard the same complaints. Sure being incredibly judgemental isn't in the code of conduct. Younger staff please learn from this. Bitterness is NOT part of the job 0?
August 2021 by Hollie May
Very rude and cold pharmacist. I asked for advice and details about what the cream I had been prescribed is and the pharmacist asked me very bluntly what it was for - everyone around me could blatantly hear and I felt very embarrassed and uncomfortable as it's quite personal, when she noticed my hesitancy due to feeling uncomfortable she just frowned at me and basically told me that the prescription I'd just paid for is not right and it won't help with my problem at all.I went away very upset and went back to the doctors immediately as I was crying.This pharmacist has no self awareness, no people skills, no understanding that the patients coming to collect prescriptions might be very upset, frustrated and in a lot of pain, so to be told that what has been prescribed will not help after just paying for it and then to be immediately dismissed and sent away with it was just absolutely appalling. If she has the capability to voice that it wouldn't help, as a healthcare professional don't you think its her job to to assist?I've seen some very similar reviews to this so I know it's not just me. I am disgusted.
August 2021 by **
Extremely rude pharmacist. I was basically accused of buying Paracetamol and codeine regularly....too regularly by her own words. Over the last 5 years I've been to this pharmacy a total of 6 times for various reasons (I checked my credit card statement). However, my word was not enough and I was told I had been there on a regular basis buying this product. I was speechless! I suggested that she might confuse me with someone else or maybe seen me in the area as I'm local, however this was abruptly dismissed by the pharmacists. I was basically accused of lying, not the customer service you expect when going into a pharmacy. The pharmacist still sold the product to me, but didn't apologise to me.
September 2020 by Ruthalice19
The pharmacist is incredibly rude and when asked for advice from her staff will intervene without making eye contact with the patient and offer very little help. I feel very sorry for the lovely ladies at the counter having to work there but also for all the patients who are spoken to so badly.I was rather shocked that the little information she did provide to me was also wildly incorrect.
