September 2021 by Kenneth Mac
Went in about an hour before they were due to close. The ordering system was off, the menu screens were off. I asked how I could know what order, I got a shrug. I looked online on my phone. I chose two items each of which were not Available because they were closing soon (in an hour). I have up and left
September 2021 by A.R.K Dean
This is probably one of the worst KFC outlets in the country. The interior is very small and the staff don't manage the seating area or queuing system well at all, dirty trays are often left on empty tables for ages so you can't sit anywhere clean. The 2 self-service machines are often out of reciept paper or one isn't working at all, so if you'd like any proof of what you've paid for I'd order at the till.\\n\\nAlthough be ready if you do decide to order the old fashioned way, because most of the staff are either hopelessly incompetent and undertrained or have an attitude more like prison wardens dishing out rations to detainees. In particular a staff member called Maria is known to be extremely rude and careless, and blames customers if she makes mistakes with their orders, which she often does.\\n\\nThe food is below normal KFC standards. My last order of a boneless dips meal came with 7 individual fries in total, and the chicken fillets were undercooked with a soft, crumbly batter that isn't right for KFC. The order before that my Sprite was forgotten until I complained, and I was served a piece of chicken with about 70% of the batter having fallen off already.\\n\\nSomehow the other branch of KFC on Western Road is far, far better, and the staff appear to have been given proper training and are held to account for their actions. I think everyone at the London Rd branch should be dismissed from the manager down, and an entire new staff trained and brought in. It's seriously unacceptable for a branch of a reputable brand to operate this badly.
September 2021 by Mat Armstrong
I work locally so this is often my lunch/dinner stop and its rapidly becoming the worst dining experience I've ever had.\\nMany tables left uncleaned for over 20mins. Especially during covid times I see this as unacceptable. Limiting possibilities of where to sit. Table service is removed now but when it was one only a few weeks ago, nobody came looking for you. What was the point!? Now the food is waiting getting cold.\\nThe gents toilets seem to always have an issue. Previously it was the flush. Looks like it was left in mid maintenance so there was no flush. Now 28/08/21 the toilet roll holder has been left on the floor with puddles of what I can assume is urine.\\nMy zinger was not particularly hot but the bread was stale and like rubber and the lettuce brown like it had been sitting for a long time. My breaks are on a limited time so I didn't have the time to complain at the time. My earlier issues are much more pressing. I didn't want to stay longer than I needed to.
September 2021 by Red Dragon
Be warned, stay away.\\n\\nAppalling service and poor food hygiene standards. Does not deserve a single star. I saw a member of staff drop a packet of fries on the floor only to then pick them up and serve them to the customer. All the screens were switched off including the self service menus so we couldn't see the menu and this was well over an hour before closing time! The guy at the till was extremely cold and rude. This is the first time I've been to this KFC and seems like it'll be the only time.
August 2021 by Bella Teng
Bad service! AND THERE IS VERY STRONG RACIAL DISCRIMINATION!!! I ordered on KFC app and then go to the store to collect. I just walked into the store at that time and didn't say anything. A clerk said she had nothing to sell and yelled me. Then I said, I have already ordered on the app and I just want to collect it. But she didn't wait for me to finish talking, even interrupted me, always saying that she had nothing to sell. After that, finally I got my food. And I just asked can we set here? Because the clerk didn't let us set here last time, but there were no customers set here. But today I saw customers set here, so I tried to ask. But a total of three of clerk said No at the same time and very loudly, and then we were evicted from the store again. It is recommended not to come to this store if you are not a local British person, you will have a very poor experience. I really don't want to give even a star.
July 2021 by Emma Burton
It's KFC food it's good, the staff were friendly and helpful.\\nIt was just me and one other customer in there it was absolutely crammed with uber eats and delivery drivers I felt very out of place without a big box strapped to my back.\\n\\nThat's hardly the fault of KFC though or indeed all the drivers but a lot of it is blocked off so there's not much space just be aware you will be in very close proximity to a lot of people in the waiting area as people are constantly waiting for collections and pickups.\\n\\nFood was great staff were friendly just very very crowded which wouldn't normally be a problem but during the current situation it was a little bit worrying everyone was bunched up in the waiting area.\\n\\nIt is what it is
October 2020 by Steve Dalphrase Woodman
Lovely clean store\\nVery welcoming\\nFriendly professional staff\\nLots pf seating\\nGreat tasty food\\n£5.79 10 wings meal\\nLocated in London Road next to Puregym\\nOpen 7 days a week\\nMonday to Wednesday\\n10.30-23:00\\n\\nThursdays to Saturday\\n10.30-00.00\\n\\nSunday\\n11.00-23.00
October 2020 by Y N W A
Where to start, Malina was my cashier who was excellent and superb regarding service. Bins emptied tables cleared, toilets clean with soap hot water etc! Food cooked correctly and relatively quick! My only problem \\u0026 the the reason for the four stars opposed to five is at the collection point I asked for straw, salt \\u0026 wet wipes etc to be told at point of collection everything is in the bag. This was not the case possibly a misunderstanding however for what ever the reason my dining experience wasn't five stars as expected! After reading previous reviews I as horrified, on my visit I was pleasantly surprised Fantastic four ????'s
September 2019 by John Mannerings
Best when on drive through and offers are on.
August 2019 by Gavin Haywood
Nice staff. Dry chicken.
August 2019 by Ian S
It's KFC. Nothing fancy but at least the food is hot and tasty
August 2019 by anugwom izuchukwu
It's an amazing place to and rest with good food.
August 2019 by hector emilio bergara
Easy to order fast service and friendly staff ð??
August 2019 by Liam C-B
If you want KFC then you'll be happy.
July 2019 by Juby Peacock
The thing about KFC is the consistency in the flava. Especially when they don't burn the food. They got my star.
